Customer Service Administrative Assistant
Resume:
Jennifer A. Scheben
Killeen, Tx *6542
********@*****.***
Objective
I am a team player who works well under low supervision. My ability to pick up new skills quickly and multi-task makes me an asset to any company; I easily adapt and welcome new challenges.
I am seeking a new opportunity that will allow me to add additional skills to my repertoire and apply them at a company that supports professional growth and advancement.
Experience
June 2014
to March 2016 Talent Acquisition Coordinator
The Key Group, Inc
Williams Companies, Tulsa OK
•Provide daily administrative support to multiple recruiters
•Schedule interviews for multiple time zones; and coordinate domestic travel as needed
•Keep hiring managers and recruiters informed throughout the interview and on-boarding process by updating statuses in the system or escalating issues appropriately
•Coordinate drug testing with candidates across multiple locations
•Initiate and monitor background reports
•Process new hires, including coordination across multiple locations to ensure successful completion of new hire paperwork and hire setup
•Utilize system reports to proactively support the interview and on-boarding processes
•Consistently meet deadlines despite competing priorities, multiple demands and various interruptions
•Disseminate, process and distribute all incoming correspondence via mail and department e-mail inbox
•Research, code and validate expenses related to Strategic Staffing processes
•Complete ad hoc requests as needed
•Assist on special projects as needed
May 2012
to October 2013 Staff Coordinator
Callos Companies, Florence KY
•Providing customer service that exceeds our client's expectations
•Recruiting, Interviewing, and Hiring candidates for open positions
•Conducting pre-employment screening procedures
•Conducting new employee orientations
•Handling all personnel issues such as counseling, coaching, discipline, and terminations
•Ongoing communication with client supervisors regarding employee progress as well as program satisfaction
•Proactively addressing absenteeism and turnover issues
•Tracking of all performance metrics related to the account
•On Site Candidate Check-ins
•Maintenance of entire office
•Answering multi-line phone system
February 2004 Service Coordinator II
to March 2012 Kforce Inc., Cincinnati OH
Human Resources Duties:
•Liaison to consultants -
oProcessed incoming requests (example – vacation time).
oAnswered questions about benefits, payroll, timesheets, and standard HR forms.
oMaintain weekly payroll accuracy.
oProcess weekly billable consultant payroll.
oResolve any discrepancies that may arise on payroll checks or invoices.
oPrepare and maintain billable consultant, payroll files.
oResponsible for all new consultant orientations and preparation of paperwork and maintenance of files.
o
Business Management Duties:
•Accounts Receivable collection –
oThis includes pulling all applicable aging reports and cash receipt reports.
oWork with the A/R department at corporate to resolve any issues.
oPlace collection calls to clients who are past due with payment.
o Report reconciliation for invoicing, reporting and cash application error. Collection results are reported to management weekly.
•Run Credit Checks on new companies.
•Set up direct deposit for all new consultants.
•Responsible for processing contract requests
Administrative Assistant Duties:
•Greet visitors and answer the switchboard.
•Type resumes and submit to Recruitmax then distribute to recruiters when needed.
•Maintain department phone directory.
•Maintain general office equipment, including copiers, fax machines, printers, etc.
•Assist in the coordination of special events.
•Sort and distribute mail, faxes, and deliveries.
•Serve as contact person for facilities issues.
April 1998 Administrative Assistant, Media Assistant and Billing Administrator
to December 2003 Krienik Advertising, Inc., Cincinnati, OH
Administrative Assistant Duties:
•Updated and maintained the integrity of a corporate communications/ information database.
•Operated a Multi-line telephone system.
•Mail distribution.
•Greeted clients.
Media Assistant Duties:
•Built long lasting relationships with prestigious national, regional and local clients.
•Gathered competitive market research via the internet and other industry resources.
•Created weekly traffic reports.
•Monitored production to meet production deadlines.
•Generated work orders, conference reports, insertion orders and media/production estimates.
•Participated in the proofing process for quality assurance.
•Updated and maintained agency’s creative library of original print and broadcast.
Billing Administrator Duties:
•Reconciled all media invoices with monthly charges.
•Entered daily billable hours for agency vendors.
•Filed accounts receivable and payable invoices.
Education
Northern Kentucky University - Liberal Arts with a focus on Business Administration
Notre Dame Academy - College Prep Advanced Studies
Skills and Abilities
Communications – Excellent written and verbal presentation skills. Proper use of grammar and a good speaking voice.
Interpersonal Skills – Able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors.
Flexible – Eager to learn new things and interested in improving efficiency on assigned tasks.
Attention to Detail – Concerned with quality. Produce work that is orderly and attractive. Ensure tasks are completed correctly and on time.
Hard-working – I will go the extra mile to make sure that all work is complete and achieves standards required.
Customer Service – As a front desk assistant and consultant liaison, I have excellent customer service skills.
Software- Microsoft Office Suite- 2013, Peoplesoft FS, Recruitmax, Wizard, TempWorks, Peoplelink, Successfactors (My Career Manager), various other staffing software.
Contact this candidate