Michelle M. Santos

N. Hoover St. Los Angeles, CA 90004

1-818-***-****

acv4m7@r.postjobfree.com

Business Administration with Computer Application graduate with 4 years of experience in Private Banking, 10+ years in Sales and Customer Service in the line of Law Enforcement and/or Military, and almost 2 years in basic Accounts Receivable and Payables.

Proven non-managerial experience, a dedicated worker maintaining high standards, who aims to help achieve company goals and take on more responsibilities efficiently and accurately as possible. Hardworking, reliable, dependable, honest, flawless attendance, fast learner, with strong communication and organizational skills. I am looking for an Administrative and/or Office Assistant so that I may apply my knowledge and experience of handling general office duties, maintaining company’s utmost confidentiality, and making assigned tasks as efficient as possible. To be able to utilize my knowledge and skills with other people, thus being able to contribute to the expansion of the organization, self-improvement and benefit the company by providing effective and quality work performance.

Work Experiences

Ace Attorney Services Full Time

Feb 2014 - Present

Accounting Staff Responsibilities

Bank Reconciliation of cleared and checks issued

Daily tracks and maintains required balances of company’s bank accounts

Responsible for issuing company’s checks and receiving client reimbursements.

Petty Cash

Invoices clients and apply payments to account once received.

Contacts clients’ and collect past dues/invoices for payment.

Accounts Payable/Receivable

Inputs/updates new clients and employee information on Datatrac and Etrac.

Provides price quotes to clients based on service requested.

Uses Quickbooks and Wincopy when billing clients, updates vendors, clients and employee information and when making and applying payments.

Uses Evolution System to input new employee information.

Responds to client’s billing/account inquiries via phone/email.

Sending monthly statement/invoices to clients and upon requests.

Sends out price quote to clients upon requests.

Handles general office inquiries and duties and/or assists colleagues at all times.

Michelle M. Santos / acv4m7@r.postjobfree.com / 1-818-***-**** / Page 2

Botach Tactical Full Time

Dec 2003 – Jan 2014

Salesperson/Customer Service Responsibilities

Botach Tactical is an online law enforcement, military and public safety supplier nationwide

Directly deals with Resellers and Civilians for wholesale and individual pricing.

Assists and helps both local and nationwide LE and Federal Agencies supply their tactical need both on-hand and telesales, wholesalers, individual sales, etc.

Receives and sends out quote requests, bids from individuals/ LE Agencies using Quickbooks.

Processes Purchase orders or civilian orders using Quickbooks and guarantees that customer satisfaction and on a timely manner.

Updates customers frequently via phone call or email

Responds to customer’s voicemail and emails promptly and efficiently.

Updates inventory system – orders from respective vendors when supplies are getting low

Keep tracks of Invoices getting processed, shipped and payment collected.

Cashier – Responsible for walk-in customer’s purchases – serves as company’s “check out counter”. Make sure customers are correctly charged for the right product, updates inventory afterwards.

Customer Service – updates orders upon customer’s requests, via email or phone call.

Responsible for Military Sales and Services

Processed Police, Sheriff’s Department and other Government Federal Agencies’ Purchase Orders and personal purchases.

Ensures company is accurately billed or invoiced by Suppliers and Distributors.

Wireless Zone, Inc Part time

Jun 2002-Nov 2003

Responsibilities – Administrative Duties/Sales

Sales of Wireless Phone and Accessories

Assists to the Accounting Department monitor daily/monthly Sales and Commission

Updates daily/weekly promotional materials

Sends out Weekly/monthly newspaper ads

Customer Service

Michelle M. Santos / acv4m7@r.postjobfree.com / 1-818-***-**** / Page 3

ING Bank, Manila Philippines Full Time

Feb 1998 – May 2002

Sr. Staff Assistant Responsibilities

ING is a global financial institution of Dutch origin offering banking, investments, life insurance and retirement services

Served as back office to the Treasury Department and Private Banking Department

Assists Bank Teller when necessary

Monitors daily exchange rates of Primary Currencies. Direct Contact with foreign and local banks

Administrative Tasks

Assists Information Technology Department when needed

Inputs daily bank’s transaction in company’s system

Updates Company Manuals regularly

Sends daily and monthly bank transaction confirmation to clients

Monitors daily settlement of payment to and from the company

Metrobank Manila Philippines Programmer Trainee

3 Months

Exposed to Mainframe Environment

Programming Trained for MVS-JCL Language, Software Testing and COBOL programming

Education Background

De La Salle University Manila College Diploma

Bachelor of Science Business Administration with Computer Application 1997

St Scholastica’s Academy Marikina High school Diploma

High School 1992

St Scholastica’s Academy Marikina GradeSchool Diploma

Grade School 1988

Personal Background and Skills

Superior non-managerial, telephone and customer service, and computer skills with proficiency in Microsoft Office, Outlook, Quickbooks, Powerpoint, Datatrac, E-trac. Bilingual (English/Tagalog). Excels in multi-tasking and fast-paced environment. Open to Ideas. Flexible. Friendly. Initiative. Optimistic. Helpful.

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