Maintenance Customer Service

Reggie Johnson CELL / 817-***-****

**** ********* ***, *********, ** 76063 ****************@*****.***

A team-oriented and highly motivated professional leader with 30 years’ military experience primarily in aircraft maintenance and Management. Accustom to working within groups of diverse individuals, under pressure or in fast-paced environments. Exceptional oral and written communication skills. Ready to utilize adaptive personality to drive maintenance efforts while stressing process improvement and fostering a “Team Concept” to accomplish goals or resolve complex issues.

SKILLS SUMMARY

Management and Team building

Quality Assurance

Project Management

Strong Communication skills

Professional Presentation

Supply Chain Management

FAA Airframes Certified

“Can-Do” attitude

Experienced Maint Mech.

Lean Six Sigma trained

Proficient in MS Office

Experienced Instructor

WORK EXPERIENCE

QUALITY ASSURANCE OFFICER (MALS-41) NAS Ft Worth, TX (2009-2013)

Responsible for ensuring quality work is performed by over 300 persons on a daily basis in the repair of components for CH-53, F-18, and C-130 aircraft.

Ensured daily maintenance activities were aligned with schedule requirements.

Coordinated and evaluated quality assurance programs and performed in-depth analysis.

Conducted monthly audits and verified required corrective action implementation.

Performed trend analysis and analyzed system failures.

Ensured quality considerations were addressed and requirements achieved.

Compiled statistical data and assessed systems, personnel and equipment.

Performed In-Process, Final, and Operational Check inspections of aircraft, parts, and Hydraulic systems.

Analyzed statistical data and wrote narrative quality reports summarizing deficient and complimentary findings, maintaining current and accurate records of all corrective action plans.

Proactively worked with supervisors and followed up for timely work around/resolutions of work stoppages.

PRODUCTION CONTROL OFFICER (VMGR-452 & 234 & HMM 764) (1999 to July 2009)

Selected as the Aircraft Maintenance and Material Control Engineer and production authority, responsible for all technical and aeronautical maintenance repair matters acting in accordance with established Navy sponsored aviation programs, the AS-9100 and the OPNAV 4790.2 series.

Communicated with management any potential production problems and implemented work around plans to minimize impact to ensure personnel, equipment, materials, and services were available.

Revised production schedules when required due to design changes, labor and material shortages, backlogs, or other interruptions by collaborating with management and the supply department.

Collaborated with all departments with the coordination of scheduling events, programs, and activities, as well as the work of others, and recommended appropriate deficiency correction procedures. Helped minimize impacts utilizing problem-solving skills to create the quickest available solution.

KC-130 AIRCRAFT MAINTENANCE CONTROLLER (VMGR-234) NAS Ft Worth, TX (1996-1999)

Produced daily maintenance reports for (6) different work centers.

Responsible for overseeing and managing required maintenance of (14) aircraft on a daily basis.

Scheduled daily use of over (50) pieces of Support Equipment to ensure equal use by all departments.

Prepared and distributed daily Work Load Reports and Mission Essential reports.

Compiled weekly, monthly, annual End-Of-Year A/C usage rates and expenditures.

Coordinated with Operations, vendors, Technical Service personnel, and Customer Service Groups as required, to manage the daily flight schedule.

Ensured all crew members were fully qualified, rested and prepared for flight.

Reviewed, updated and verified aircraft logs to include aircraft engines, propeller and components.

AIRFRAMES / HYDRAULIC MEC - SUPERVISOR (VMGR-234) NAS Ft Worth, TX (1988-1996)

Airframes / Structural Mechanic

Removed, repaired, fabricated, and replaced aircraft parts and major structural components.

Performed fuel cell/tank maintenance.

Knowledge of reading aircraft blueprints and handling Hazardous Materials.

Performed organizational, intermediate and depot level structural modifications.

SUPPLY WAREHOUSE CLERK (USMC-R) Topeka, KS (1984-1988)

Performed various logistical duties to include: Receiving, inspecting, locating, storing, rotating, safekeeping, issuing, preparing, shipping, return and disposal of supplies and equipment as related to ground supply operations.

EDUCATION

Airframes and Power plant Cert.

Aviation Institute of Maintenance

Currently Enrolled

Logistics Certifications

Tarrant County College

2015

Aircraft Maintenance School

Pensacola FL

1990

Bachelor of Arts Degree

Ottawa University

1988

General Studies

Highland Community College

1985

PROFESSIONAL DEVELOPMENT

CPR CERTIFIED

SAFETY OFFICER

CERTIFIED LOGISTICS ASSOCIATE

CERTIFIED LOGISTICS TECHINICIAN

FORKLIFT OPERATOR

SIX SIGMA TRAINED/YELLOW BELT

CERTIFIED FAA AIRFRAMES MECHANIC

CERTIFIED FAA POWERPLANT MECH(AUG, 2016)

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