Customer Service Representative

RESUME

page *

Name: Brilla L. Smith

Email: ********@*******.***

Phone: 954-***-**** Cell: 954-***-****

Home Location: 9986 N.W. 52nd St., FL-Sunrise-33351-4753

Education

High School: North Dade Jr Sr High – Graduated June 1966

Miami Dade Junior College Major: Sep. 1966 – Jan. 1968

Business Administration

Accreditations, Awards and Certifications

1.Certificate of Completion For Successfully Completing "Practical Business

Tools" from New Visions Community Development Corp. Broward County

June 19, 2008.

2. Level II clearance from Broward County/FBI/FDLE for Take Stock In Children

in 2010.

3. Certificate of Election for the Democratic Committee Precinct M018 in 2008.

4. Certificate of Appreciation for volunteering with the Florida Department of

Corrections in 2006.

5. Certificate of Appreciation from Neighbors4Neighbors for volunteering to help

Meet the needs of our communities.

6. Certificate of Appreciation from Myrtle Grove Elementary School for volunteering

To be a part of the African-American Read-In Program in 2008.

7. Editor’s Choice Award from Poetry.com for my outstanding achievement in

Poetry in 2008.

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Work Experience

Company Name:

Broward County Supervisor of Elections

115 S. Andrews Ave., #102, Ft. Lauderdale, Fl. 33301 Tel. 954-***-****

Nov. 1, 2004 – Present

Job Tiele: Assistant Clerk & Evid Operator

Job Responsibilities:

*Assisted the Clerk – Assist the Clerk and performs other duties as directed by the Clerk. The Assistant Clerk is responsible for assisting voters with the provisional ballot process.

*Evid Operator – Check’s in and verifies ID’s to issue voting certificate to voter’s.

Company Name:

S.H.E.A.R., Inc. (Sharing Hope Empowerment And Reaction)

20463 NW 11th Ave., Miami Gardens, Fl. 33169 Tel: 954-***-****

July 7, 2001 – Present

Job Title: Chief Operating Officer

Job Responsibilities:

* Started this 501(c)3 non-profit community service organization. Filed paperwork

To become a 501(c)3 organization with the IRS. Filed paperwork to have the

Organization incorporated with Tallahassee. Filed the paperwork to get our

Solicitation license with Tallahassee. I have written grant proposals & sponsorship

letters. I have organized fundraisers. I have organized community service events

to give back to the community. I have organized youth events to help at risk youth

In the community.

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Work Experience

Company Name:

Various Companies

Dade & Broward County

May 18, 2013 – Present

Job Title: Independent Contractor

Job Responsibilities:

* I work independently with various Companies as an Independent Contractor.

I travel throughout the Dade and Broward County areas taking surveys at banks,

Retail stores, car dealerships, mortgage companies, restaurants, mobile telephone

companies, etc.

Company Name:

Bell South Telephone Company, Ft. Lauderdale, Fl.

6451 N Federal Hwy., rm 312, Ft. Lauderdale, Fl. 33308 Tel: 954-***-****

Sept. 1992 – March 1999

Job Title: Customer Service/Data Entry/Admin. Associate/Executive Management

Sales/Marketing

Job Responsibilities:

* I handled incoming calls from customers seeking new telephone service, moving

their telephone service, disconnecting their telephone service, or suspending their

telephone service. I took request to add telephone features as well as upsold

telephone features & mobile telephones.

Company Name:

Pacific Bell Telephone Company Torrance Angeles, Ca

April 1976 – Sept. 1992

Job Title: Human Services Specialist

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Work Experience

Job Responsibilities:

* Worked with District/First Level Managers performing secretarial task.

* Worked in Human Services Department inputting employee hours

and all other entries pertaining to employment issues.

* Worked independently in the Permits Department. Typing up permits

to be used by telephone company technicians to perform their work

on public streets, drove the permits to different City Halls & Public

Works Departments.

Company Name:

Southern Bell Coral Gables, Fl.

Feb. 1967-April 1976

Job Title: Customer Service Administrator

Job Responsibilities:

* Worked with customers who called in with problems with their yellow

and white page advertisement. Sold yellow & white page advertisement

over the telephone by receiving orders from the telephone service

department for customer that requested new telephone service.

* Typed up advertisement copies to be sent to the printing department

to be placed in the yellow & white pages.

* Typed business letters and other documents necessary for the work force.

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