Customer Service Sales

GARY YATES

********@*****.*** Cell: 817-***-****

QUALIFICATIONS

• 5 plus years’ experience with customer service and call centers

• Excellent communication and listening skills

• Professionally processed 80 to 100 calls per day

• Courteous demeanor and consistent positive attitude

• Strong client relations

• Problem solver with strong organization

• Adaptability and intuitive conflict resolution skills

EDUCATION

West Texas A&M University

08/1992 to 05/1996

Music Education

Performance Degree- BA

Everest College

04/2007 to 05/2009

Medical Assistant

Associate of Applied Science

EXPERIENCE

One Exchange

06/2013 currently

Application data processor

Assist callers with their health insurance application enrollment

Providing excellent customer service to customer calling to process there application

Verifying there information is all correct on application before submitting to the insurance carrier

Adecco Staffing/Ernest and Young

01/2014 to 06/2014

Customer Service Associate

Inbound calls from applicants on screening for the WOTC

Receiving calls from the applicants and verifying there indications from the screening interview

Helpdesk calls on assisting applicants who are having problem with taking the survey online.

PFSweb

02/2012 to 02/2013

Call Center Associate

• Provided customer service during an average of 60+ calls per day

Answering customer inquiries, solving problems and providing new product information

• Processed merchandise returns and exchanges

• Directed calls to appropriate individuals and departments

New Breed Logistic 04/2010 to 02/2012

Quality Auditor

• Inspected finished products for quality and adherence to customer specifications

• Made sure that products were produced on time and are of good quality

• Prepared and maintained production reports and personnel records

• Tested products or subassemblies for functionality or quality

Central Parking

06/2009 to 02/2011

Parking Lot Attendant

• Issue ticket stubs, place tags on windshields, and assist in locating parked vehicles

• Lift, position, and remove barricades in order to open or close parking areas

• Guiding traffic to certain spots or area within the parking lot

Publishing Concepts Inc

04/2007 to 06/2009

Sales Agent

• Developed tool to track and monitor personal sales opportunities

• Identified and qualified customer needs, developed sales strategies and negotiated

• Closed profitable projects with a 85% success rate

• Developed promotional programs to optimize revenue levels

Spherion Temporary/Sprint PCS

10/2006 to 06/2007

Customer Service Representative

• Managed wide variety of customer service and administrative tasks to resolve customer

• Received multiple reviews acknowledging my level of dedication to excellent customer service

• Provided customer service during an average of 60+ calls per day

Answering customer inquiries, solving problems and providing new product information

Contact this candidate