ANDRE DAVIS

Desoto, TX 214-***-**** acv4il@r.postjobfree.com

PROFESSIONAL PROFILE

Welltrained IT professional with oceangoing experience, A+ certification, college degree, 10+ years of

support experience, and exemplary service in the United States Coast Guard and Marine Corps. Provide

outstanding customer support and technical solutions through application of expertise and knowledge of

current computing technologies, network configurations, security practices, and troubleshooting techniques.

KEY SKILLS AND ABILITIES

System/Server Administration Wireless & Mobile Device Support Shipboard Communication Systems

Network Administration Customer Service Seamanship & Maritime

VOIP and PBX Administration Backup & Disaster Recovery Operations

Account & Security Administration

Remote Troubleshooting

Desktop Support Documentation & Recordkeeping

Ensure proper computer operations so users can accomplish tasks free of difficulty. Provide onsite or remote

assistance while also managing systems, servers, and network hardware. Analyze and troubleshoot issues to

accurately diagnose and implement updates or fixes. Adhere to company guidelines and industry best practices

for information security and disaster recovery. Expert seaman capable of safely performing duties aboard

oceangoing vessels. Able to:

Maintain shipboard communication systems and network infrastructure to improve bandwidth and

connectivity

Install and configure computers, servers and peripherals; manage and support networks, hardware, and

software

Install, configure, and troubleshoot Microsoft Windows and Mac OS devices/networks

Install, configure, and troubleshoot VOIP, PBX, and RF communication systems

Install and configure common software applications including Microsoft Office

Create user accounts, mailboxes and permissions to allow users to properly access network resources

Provide expertise to users and answer queries/requests for support or training on systems and software

Research, evaluate, test and recommend infrastructure, upgrades and software installations

Complete special projects while performing day to day system administration and security duties

TECHNICAL EXPERTISE

Hardware Servers, Desktops, Laptops, Peripherals, Input Devices, Components

Operating Systems Microsoft Windows (Windows Server and Vista through 10), Mac OS X, iOS

Networking TCP/IP, Ethernet, VPN, DHCP, Active Directory, Group Policy, DNS, File Sharing

Software Microsoft Office (Word, Excel, PowerPoint, Outlook)

WORK EXPERIENCE

Blessy Marine Services New Orleans, LA 2015Present

Deckhand

Offer exceptional safety oversight, technical skill, and hard work in maintaining and operating commercial

tugboat. Maintain and clean common areas, stock supplies needed for operations, and inspect/service various

shipboard systems to ensure safe operation. Facilitate tendering, procurement, docking, and undocking in

coordination with captain and other crew. Offer calm leadership during unusual circumstances or emergencies .

Respond to, diagnose, and troubleshoot routine service items and minor maintenance needs. Document and

report anomalies or items needing attention to captain and/or senior staff.

Apple Desoto, TX 20132015

Advisor iOS & CPU

Served as first point of contact for customers needing assistance with their Apple products including iPhones,

iPads, iPods, and Mac computers. Created Apple Store reservations and coordinated mailin repairs based on

customers preferences. Troubleshot devices, researched complex issues, setup iCloud accounts, and reset

Apple ID passwords as needed to restore full functionality.

Volt Technical Solutions Addison, TX 20082010

Apple Product Support Agent

Fielded calls from customers experiencing various technical issues with one or more Apple devices while

supervising a team of up to 10 call center agents to comply with company standards and improve individual

performance. Identified the need for and implemented more effective training strategies for new hires. Trained

new employees on operating and troubleshooting Mobile Me software application.

MILITARY EXPERIENCE

United States Coast Guard 20042007

RF Communication Specialist Petty Officer Second Class

Operated, monitored, and controlled telecommunications transmission, reception, and processing equipment to

ensure reliable and secure communications at sea. Transmitted, received, and processed all forms of

telecommunications across all transmission media prepared messages in correct format via military and

commercial circuits.

United States Marines 19992004

Information Systems Specialist Lance Corporal

Deployed tactical local and wide area networks, moved networkbased information systems, maintained and

repaired data communication links (including fiber optic links), and administered TCP/IP network. Operated,

installed, troubleshot, and repaired digital communication and computer network information systems.

EDUCATION & TRAINING

Bachelor of Applied Arts and Sciences University of North Texas Expected 2017

Associate of Science in General Studies Colorado Technical University 2011

Extensive professional development and military training in leadership, seamanship, maritime law, ocean

search & rescue, data communications, networking, data security, digital circuits, TCP/IP, operating systems,

communications systems, mobile device support, and troubleshooting.

EDUCATION & TRAINING

A+ Certification CompTIA

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