Manager Management

************@*****.*** :( c) 310-***-**** / (O) 310-***-****

Summary Profile:

A leader and strategist with over 15 years of experience in managing and delivering complex integrated transformation programs & quality assurance. I pride in building high performing, innovative and self-regulated teams through empowerment, mutual respect and mentoring. My professional experience includes industry exposure from telecom, satellite broadcasting, ecommerce (B2B/B2C), mortgage banking, and entertainment to real estate. I have a strong background excelling in delivery and creative solution implementation in OSS/BSS space focusing on designing testing standards, establishing TCOE, managing delivery through solution integrators and enterprise transformation programs. Experience developing and building high performance QA teams in managed services or time & material hybridized follow the Sun testing model. PPRROOFFEESSSSIIOONNAALL QQUUAALLIIFFIICCAATTIIOONNSS

An accomplished leader, program and people manager with extensive experience in entire SDLC focusing on project management, business systems analysis, software testing, and quality assurance.

Knowledgeable subject matter expert in resource management, program management, process efficiencies to manage waterfall and Agile methodology delivery, test data management and integrated cross platform delivery

Proponent and driver of test automation frameworks in automation entire test lifecycle including automated smart data solutions and accelerators

As software change manager at Country Wide/Bank of America and DIRECTV performed content prioritization, restrict & audit changes during project life cycle.

Led UAT planning and conduction, scope management and project management tools MS Project and CLARITY (NIKU) for project and portfolio management and time tracking

As a business systems analyst skilled in requirements assessment, Business Process Flows through UML activity diagrams, sequence diagrams and business process testing.

As a Program manager, I am well versed in procurement processes and vendor management. Worked with SOW’s, RFI’s & RFP’s for over 5 years.

I have expertise in leading transformation programs and migration of legacy billing systems, CRM care platform/field scheduler systems (CLICK software), IVR, middleware (ICAN/APIGEE) & web sales applications.

IT-HR migration to Workday from legacy systems and databases/infrastructure upgrades

Worked on complete inventory management system originating from SIEBEL, feed to HP3000 legacy system and manage inventory through web based reservation system.

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AT&T/DIRECTV, EL SEGUNDO CA MEDIA AND ENTERTAINMENT TELECOMMUNICATION INDUSTRY SR. MANAGER – INFORMATION TECHNOLOGY SOLUTION DELIVERY OCT, 2007 – PRESENT

Establishing test management office as test center of excellence, strategy and approach for managing successful delivery of multiphase program including functional, nonfunctional and migration, detailing hardware infrastructure needs for all associated test environments

Lead delivery of programs on a wide range of technical platforms within SQA with a team of approximately 68 individuals and completed nearly complete suite of applications including SIEBEL based legacy systems, CLICK routing& scheduling software, AMDOCS billing system, enterprise payment systems for dealers and subscribers, middleware (CBeyond), SAP/SCRM, IVR to name a few.

Directed successful transformation programs for QA delivery on SIEBEL/CLICK based CRM modules supporting Customer Care and Field Services, Siebel database/infrastructure upgrade to Oracle 10G, planning and staging for (AMDOCS CES 9.1) billing and payment systems transformation program for QA organization. ($100k-$8M financial delivery budget)

Approximately doubled the productivity of net throughput and reduced time to market by over 40% for existing legacy application on compensation & reporting (CALLIDUS) through Delphix implementation database and application server upgrades doubling

Drove efficacy in delivery by leading QC10.0 upgrade successfully, redesigning and simplifying the defect flow, enhanced reporting and metrics capabilities based on stakeholder needs

Established Risk Based quality control measures and optimized the testing activities resulting in reduced cost of manual testing using RQM principles, automated regression set yielding an overall 25-35% gain in the execution efficiency for SIEBEL based customer care and field services applications.

Led methodology improvements in functional testing to drive quality as a top tier IT effort through use of automation solutions for test data and functional execution on IVR, SIEBEL and AMDOCS billing stack, use of IBM test accelerators (CTD) for test RRaannddeeeepp SS AArroorraa

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efficacy, use of KPI’s to guide improvements in cost, efficiencies and quality and establishing early engagement model with UAT stakeholders based on business capabilities testing.

Lead strategic process improvement in the work intake and assessment flow by implementing a custom distributed software using VB.NET 2010 (.NET v4.0) and SQL Server 2008 R2 leading to managing scope, workflow approvals and capacity utilization/forecast.

COUNTRYWIDE HOME LOANS-(AGOURA HILLS, CA): PROJECT MANAGER/RELEASE MANAGER Mar, 2007 – Sep 2007

Supported the implementation phases of various projects and production releases in a monthly cycle.

Worked on identifying & restricting change control requests (CCR’s) and audited changes during the life cycle with business analyst team.

Manage client expectations through client involvement and communication throughout the software release.

Perform Release Capacity planning, Change management and Production Support using internal SDLC tool-VIPER.

Work with the BSA & QA capacity for planning releases, planned release milestones based on the estimated Activity duration & release milestone calendar. Team size of 7 BSA’s and 4 QA members. OAKWOOD Worldwide-(Santa Monica, CA): Sr. Business Analyst/Project Manager CRM systems Dec 05 to Feb 07

Initiated, supported and managed new processes iteratively in requirements gathering, scoping, execution of the project and change management in a multifaceted diverse environment.

Led business assessment of migration of legacy reservations system to a web based system using SAP CRM/Oracle combination.

Key participant of the product review board performing comparative product analysis through RFP’s and SOW

Improved overall deliverable quality and reduced turnaround time by 30% through a series of initiatives to ensure quality earlier in development and to standardize processes for testing.

Supervised organization of requirements into logical groupings of essential business processes, business rules, and information needs. Prepared business process flows for the business critical project – Online reservation system. Gateway Computers Ltd. (Irvine, CA): Sr. Analyst/Project Manager July 05 to Nov 05

Worked with multiple marketing and customer facing divisions across brands to identify and document the business process work flows & performed gap analysis for the “As-Is” and the To-Be process for the gateway content management system

Managed the business readiness and UAT process’s for the migration of Gateway.com to the new platform. AmeriQuest Mortgage: (Irvine, CA): Business Analyst) Nov 04 to June 05

Created functional specifications for the existing Legacy system- MSP from Fidelity on the Loan Servicing module.

Lead requirements gathering sessions on the Business Process for Disbursements, ACH Interfacing, and Payment Logic and delivered ahead of schedule by saving an estimated 15% on projected LOE’s.

Organized requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence diagrams using Rational Rose and MS Visio. Zenith InfoTech Ltd. (Pittsburgh): Systems Development Manager Sep 03 to Oct 04

Managed the offshore QA team for the development & execution of test plans & test scripts.

Coordinated and led software implementation of the network management tool including box and wire arrangements.

Coordinated and prioritized outstanding defects and enhancement/system requests t Tata Telecommunication Services (New Delhi, India): Senior Engineer/Analyst Networks Group Nov 01 – Dec 02

Led the migration of legacy trouble ticket system and was awarded the most valued employee for cross functional performance within 6 months of joining the organization.

Managed a team of network professionals supporting customer care operations on cellular telephony switches.

Established framework for cross functional QA teams to manage the quality of service over CDMA driven networks. HCL COMNET Services (New Delhi, India): Systems Engineer Dec 99 – Nov 01

Worked on VSAT network designs, implementation and integration in mesh & star topology for integrating client networks with the network operating center.

Worked on implementation & integration of HCL’s internally developed network management system for NOC and external clients for network data analysis & reporting.

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UNIVERSITY OF PITTSBURGH, DEGREE CONFERRED: M.S. TELECOMMUNICATION.

M.S.R. INSTITUTE OF TECHNOLOGY (M.S.R.I.T) INDIA DEGREE CONFERRED: BACHELORS OF ENGINEERING IN TELECOMMUNICATIONS.

CERTIFICATIONS AND ACCREDITATIONS

o CCNA CERTIFIED

o Certified scrum master (CSM) from Scrum Alliance. o Certified project management professional (PMP) from Project Management Institute. o Society of Information Management – Graduate Regional Leadership Forum (RLF) RESUME PAGE 2

o Mechanics of Management - The Executive Advisory LLC, Communication Professionals o Management Effectiveness - Steve Heckler Associates, LLC. o Crucial Conversations & Strength Based Leadership - Stand Out - Global Savvy and Intelligent Inclusion o Harvard Manage Mentor Program - Process Management, Crisis Management and Creativity and Innovation o

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