Customer Service Manager
Resume:
SHANE GIBB
** ****** ***, *******, ** *****
*********@*****.***
AUTOMOTIVE SERVICE PROFESSIONAL
SUMMARY
Hardworking Self-starter with extensive experience in the automotive and hotel, hospitality fields. Reliable and trustworthy, willing to accept additional responsibilities and be cross-trained to meet specific employer needs. Offer excellent attendance, strong work ethics, and employer loyalty. Proven ability to effectively multi-task, prioritize, and delegate to stay organized and on schedule. Provide the high level of service that results in satisfied customers and repeat business. I am looking to work for an organization that I can grow with.
QUALIFICATIONS
Management Financials Warranty & Policy CSI / CPS
Customer service Team Building Staff supervision Money-handling Employee training Quality control Accurate documentation Scheduling
Regulatory Compliance ADP Reynolds & Reynolds Dealer Track
GM Certified 2007 – 2010 Chrysler Certified 2010 Chrysler Master Certified 2011 - 2013
EMPLOYMENT HISTORY
CARDINAL HONDA, Groton, CT
Senior Service Advisor, March 2015 - Present
Performed write up and sold needed work, while advising of recommended maintenance needs
Trained and advised other service advisors
Assisted in setup and training of X-time scheduling system
Troiano Chrysler Dodge Jeep Ram, Colchester, CT
Assistant Body Shop Manager, November 2014 – March 2015
Handled accounting needs of body shop, including all payables. Submitted paperwork to company accounting department.
Opened and closed body shop. Ordered parts. Received, posted, and maintained inventory. Responsible for returns. Provided customer service.
Supervised the activities of body shop technicians and painters.
Dispatched assignments. Ensured jobs were running on schedule.
Old Saybrook Chrysler Dodge Jeep Ram, Old Saybrook, CT
Service Advisor, March 2013– April 2014
Dispatching workload to technicians
Process all warranty claims
Reconcile and analyze all repair orders before final closing
Assisting in the training and development of staff
Built and maintained business relationships with customers
Managed fleet of ten loaner vehicles
Secor Chrysler Dodge Jeep Ram, New London, CT
Service Manager, September 2010 – March 2013
Submitted and administrated all warranty claims
Opened and Closed service department daily and Performed daily deposits
Hired, trained and evaluated staff.
Supervisor technicians and advisors, ensured jobs were running on schedule
Maintained good dealer, vendor relationships
Premier Chevrolet, Brooklyn, CT
Service Advisor, November 2009 – September 2010
Dispatched assignments, ensured jobs were running on schedule
Built and maintained business relationships with customers
Continually increased monthly department sales
Improved customer service index
Price Motor Group, Colchester & Lisbon, CT
Service Advisor (Colchester Chevrolet), Service Manager (Ford of Colchester, Winner Ford), July 2006 – November 2009
Dispatched assignments, ensured jobs were running on schedule
Built and maintained business relationships with customers
Scheduled, supervised and evaluated staff
Maintained high CSI scores
Maintained department efficiency
NEWLINE Communications LLC, Waterford, Ct
Service Technician & Installer, January 2001 – July 2006
Installed voice & Data Cables
Installed and programmed complete business telephone systems
Set up basic network systems
Performed move, add and change orders per customer requests
Bess Eaton Donut Shops, Old Lyme, CT
Store Manager, 1999 – 2001
Managed two locations
Columbia Sussex Corporation, Lima, Ohio, Chicago, Illinois, Blue Springs, Missouri
Guest Service Manager, 1995 thru 1999
Started as a part time front desk agent while in college
Sent to Chicago to train staff. While there was promoted to Assistant Guest Manager
Traveled to other properties to train staff and cover for other General Managers vacations
EDUCATION
Northwestern College, Lima, Ohio – Automotive / Diesel Technology
REFERENCES
Available upon request
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