Customer Service Manager

347-***-****, **********@*****.***

Luis Ortiz, Jr.

Professional Highlights

Collections Manager 1997-01/2015

Citi Bank, August 17,2015 to present, Part Time (twenty hour weekly)

Customer Service,

checks deposit, Cash deposits and withdraws, replacing of debit cards, charge account payment

CashZone Financial Services formerly known G&R Check Cashing own by Metropolitan Commercial Bank

Collections Manager for all return checks and Negative Prepaid Transactions

Accountable for reducing delinquency debts, resulting in .001% of uncollected balances

compare to annual volume of return checks cashed for over 8 years straight.

Responsible for daily review of all debts and negative balanced prepaid cardholders.

Generate Demand Letters and Notices of Intention to Arbitrate and advised of potential legal action.

Conducts systematic review of all aging accounts over 30 days, and locates and contacts

client regarding the collection of outstanding accounts.

Record information about status of collection efforts.

Securing payment arrangement to bring account current and made account adjustment as needed.

Arranging for debt repayment or establishing repayment schedules based on customer’s financial situations.

Constantly following up with customers to ensure a quick and easy repayment process.

Making 55+ collection calls on a daily basis.

Prints and transmits current and/or past due invoices as needed.

Interact with other financial institutions and collection agencies to resolve collections problems.

Fully exhaust all collection options and maintained collection activity records, both manually and on-line.

When necessary, reports any unresolved disputes with customers to the CFO for resolution.

Represented the employer before government officials to ensure collections.

Prepare and provided various information as requested for audit.

Corresponded with the Debit Card Department on negative balance procedures and past processes.

Perform other assigned task and duties necessary to support the Accounting Department.

Accounts Receivable Manager

Responsible for invoicing charge accounts and managing check cashing corporate clients.

Coordinated and help enforce payment arrangement with individuals as well with corporate clients.

Very active in annual and bi-annual write -off process.

Skills

Microsoft Word

Prologue Accounting System

Teller-Matrix

E-Scope

Bilingual – Spanish / English

Microsoft Excel

Lexis-Nexis

Accurint

Excellent Organization Skills

Creative Thinker

Education

Computer Science

Monroe College, Bronx, New York

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