Naquita Bankhead

CUSTOMER SUPPORT/Correctional Officer I

Belzoni, MS 39038

acv4b9@r.postjobfree.com - 662-***-****

Private

To secure a position that will utilize my skills and experience to maximum potential, with the opportunity for advancement based on performance.

Willing to relocate:

Desired Job Type:

Full-time

Authorized to work in the US for any employer

Work Experience

Correctional Officer I

MDOC

-Parchman, MS

December 2014 to Present

Responsibilities

Manage and Communicate with Inmates

•Build and maintain appropriate rapport with inmates.

•Defuse disruptive behavior by verbal interventions.

•Control disruptive behavior by appropriate verbal orders and appropriate use of physical force.

•Use verbal and listening skills to determine potential inmate problems, such as suicide risk, intoxication, drug usage, assaultive behavior, etc.

•Inform and explain institutional rules to inmates.

•Communicate information regarding security, safety and operations through the chain of command.

•Monitor inmates, watching closely for unusual behavior, improper conduct or signs of conflict.

•Monitor visits between inmates and personal visitors.

•Supervise periods of recreational activity.

•Search inmates, by pat or strip method, to detect and confiscate contraband or unapproved items.

•Search cells or living quarters, recreational areas, visiting areas and other areas in buildings or on the grounds for contraband or unapproved items.

•Search the perimeter of an area by making checks on foot, by car, or from a watchtower to ensure there are no security breaches or contraband.

•Conduct security checks of locks, doors, bars & windows, etc.

•Prepare inmates for transport through search and application of appropriate restraining devices, depending on security level, and ensures all related materials to be transported with inmate are ready and in order.

•Transport inmates outside the facility to and from court, lawyer's office, medical appointments, work sites, other facilities, etc.

•Communicate with other staff and main control to inform about inmate behaviors, incidents and to request assistance.

•Perform head counts to visually ensure the presence of all inmates.

•Coordinate unit head counts to confirm total population.

•Check IDs to ensure only authorized persons enter or leave facility.

•Process new admissions and transfers.

•Respond to emergency situations according to facility procedures, such as medical, fire, security, etc.

•Write narrative reports describing events that have happened, such as confidential reports, incident reports, disciplinary reports, special observations reports, etc.

•Read and write short notes in a log book as a means of passing information about daily events from one shift to another, such as inventory logs, post logs, narrative logs, etc.

•Use portable two-way radio.

•Open and close gates or doors to restricted areas to allow vehicles/people to enter and exit.

•Issue logs and inventories facility keys.

•Attend and participate in required training.

•Read policy & procedure manuals, directives and memos.

Professional

Using the correct amount of force to physically control disruptive inmates.

Aware of all relevant policies, procedures, rules and regulations.

Holding offenders accountable for anything that they have done wrong.

Respecting cultural differences and able to work with a diverse groups.

Ability to follow written and verbal directives and instructions.

Ability to exercise self-defense when required to.

Personal

Always looking to learn something new every day.

Mentally strong and able to handle stressful situations.

Willing to work all hours of the day and night, as well as weekends, and holidays

AREAS OF EXPERTISE

Offender management

Crowd control

Skills Used

Written communication

Non-verbal communication

All equipment/tools

Search

CPR/First Aid

Leadership

Public relations

Management

Interpersonal communication

Front Desk Clerk

Ball Corporation

-Belzoni, MS

August 2010 to March 2013

Greet guests appropriately as

• Take messages and route appropriately

• Handle incoming calls

• Answered phones, filed papers, assisted customers, and set appointments.

RELEVANT SKILLS

• Demonstrate excellent hospitality and customer service skills

• Anticipate guest needs and work to fulfill it immediately

• Good personal appearance and friendly nature

• Excellent written and verbal communication skills

• Effective organizational skills

• Possess total commitment to guest satisfaction

Administrative Assistant / Dog Groomer

Dog Spot

-Jackson, MS

December 2008 to July 2010

• Answered phones, filed papers, assisted customers, and set appointments.

• Checked dogs in on arrival, which included getting a medical history as well as physical overview.

• Checked customers out by processing cash and charge payments.

Answered telephones and transferred calls to appropriate staff members.

•Sorted and distributed incoming communication data, including faxes, letters and emails.

•Monitored and maintained the organization’s website.

•Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.

•Organized the scheduling of meetings, conferences, and events; distributed minutes for them.

•Coordinated agendas for meetings with visitors and clients– arranged guest and travel accommodations.

•Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.

•Maintained the office database – retrieved and organized

Cashier/assembly line

Taco bell

-Yazoo City, MS

May 2005 to May 2007

Provide efficient, friendly, and informative service following established customer service standards and corporate vision

Check out customer’s purchases speedily and correctly, applying accurate codes, departments, and prices

Maintain 100% accuracy of cash register, and make sure all payment transactions are carried out with precision and efficiency

Answer customers questions, and refer unresolved cases to customer service, supervisor, or the front end manager

Take initiative during slow times to stock items, or perform other tasks assigned by the supervisor or front end manager

checking and controlling the machinery that processes the food making sure the production line has a constant supply of raw materials or ingredients adjusting the speed of the conveyor belt if necessary

checking instruments such as temperature gauges, at regular intervals keeping machines clean at all times

Customer Service Skills (7 years), Microsoft Office (6 years), Basic Math Skills. •Excellent interpersonal communication. •Ability to effectively manage your time and prioritize tasks. •Strong product knowledge and understanding of target customers. •Professional telephone etiquette. (5 years), the ability to follow instructions and procedures a good understanding of health and safety and basic hygiene rules good powers of observation to spot problems with produce the ability to maintain concentration for repetitive tasks accuracy and attention to detail good team working skills and the ability to work alone a willingness to work flexibly (4 years)

Additional Information

• Strong Work Ethic

• Leadership Ability

• Determination to succeed

• Time management/problem-solving skills

• Ability to work independently

• Administrative Assistant

• Strong oral and written communication skills

• Answer phone, file, fax

• Cashier

• Excellent Customer Service

Written communication

Non-verbal communication

All equipment/tools

Search

CPR/First Aid

Leadership

Public relations

Management

Interpersonal communication

Education

HUMPHREYS COUNTY HIGH SCHOOL

2002-2005

DIPLOMA

UMUC -

Maryland

2013-2017

CRIMINAL JUSTICE

Contact this candidate