Manager Project

Eduardo Pena www.linkedin.com/in/edpenamiami

************@*****.*** 201-***-**** Miami, FL 33179 Application Development and Operations Sr. Manager – Project Manager Senior Applications Developer and Operations Manager with 25 years of experience in managing the development and delivery of technological solutions to Fortune 500 companies. Well versed in all aspects of leading software implementation projects as a project manager, technical leader, and strategist. Demonstrated success in leading multiple upgrades, software implementations and integrations of complex cloud-based systems as a cross-functional leader and subject matter expert. Outstanding communication skills with an ability to convey technical concepts to nontechnical individuals. Maintain positive relationships with clients and business leaders. Project management using CMM methodologies. Multilingual, English, Spanish and basic Portuguese. Additional Strengths and Competencies

IT Strategy Project Management CMM Requirements Analysis Stakeholder Relations Client Relations Vendor Management Change Management Executive Communications Business Analysis Business Process SDLC Disaster Recovery Databases HRIS PeopleSoft SQL MS Office Oracle Citrix Windows Server Employee Benefits and Compensation Benefits Administration Outsourcing Career History

Senior Manager Systems Development II -- Xerox Corporation (Buck Consultants), Secaucus, NJ (2013 to 2016)

Managed the development, installation, and maintenance of computer programs for business applications. o Planned, and conducted business programming applications activities. Directed and coordinated design, development and implementation activities of custom software programming modules required as enhancements and bug fixes.

o The development and implementation of web applications.

Managed all aspects of operation for a proprietary HR Web-based application including application development, backend processes, APP/WEB/Databases and technical support.

Collaborated with business leaders and with Infrastructure, Web Design, IT Security and Change Management Directors to design technology solutions for clients and successfully bring them to completion. o Met with business stakeholders to gather requirements for improving or updating the application. o Created specification for application hardware and supporting software required to support systems enhancements or technologies.

Coordinated the migrations and upgrades to the application infrastructure as needed in DEV/UAT/PROD.

Participated in operational process improvement by continually looking at all processes and modifying them as requires for more efficient workflow.

Administrative Responsibilities -- Managed the following:

Application audit processes-- served as lead application contact for the audits.

Application Disaster Recovery process.

Application and server configuration process and documentation. Key Projects

The migration of the Onpoint application generation environment from Windows 2003 to 2008 Server R1. This setup consisted of the ten servers that included the ORACLE & SQL Server, File Servers, Web/APP servers and Citrix server farms.

Resolved the following technical and operations challenges: o Incompatibility of current environment interfaces with Windows 2008 Sever. o Incompatibility of application report generator (Word 97 and templates) with Windows 2008 required an update to Windows 2010. The Word 2010 upgrade required modification of the automation templates and macros. o Security issues discovered during the migration of Application Websites from IIS 6.0 to IIS 7.0.

Programming and advanced troubleshooting techniques solved the security issues enabling configuration of the websites.

o Built a robust project plan and schedule to meet deadlines worked closely with all stakeholders and coordinated all department schedules to achieve the project timeline. Eduardo Pena www.linkedin.com/in/edpenamiami

************@*****.*** 201-***-**** Miami, FL 33179 Page 2 of 2 Key Projects -- Senior Manager Systems Development II -- Xerox Corporation (Buck Consultants) (continued) The migration of the Onpoint UAT/PRD servers from Windows 2003 to Windows 2008. This effort included the migration of seven Load balanced APP servers and four batch\print servers to the Xerox Cloud environment and the migration of the UAT/PRD databases from Windows Servers to the UNIX servers.

Solved configuration problems while building the new VM servers in the cloud environment.

Collaborated with the cloud infrastructure team, determined server specifications, and built and certified Server 1 by performing user acceptance testing with the stakeholders. o Cloned Server 1, built six identical servers to pre-server referential integrity and not introduce additional issues from a manual build.

Solved configuration management issue with the new servers and the still active, legacy servers. o Worked with the configuration management team to modify the Harvest scripts and bring all servers (legacy and new configuration) to synchronize both environments until the final cutover.

Worked with the networking team to build a requirements document and process to network and reconfigure the established VPN networks between Xerox and the OnPoint clients.

Built the migration schedule with the server infrastructure team and all of the client administrators. o The schedule minimized downtime by executing the migration during the weekly maintenance window. o Coordinated the testing and signed off each client application. Senior Technical Consultant, Buck Consultants (1997 to 2013)

Administration of all Production/UAT/Development backend processes including the Oracle and SQL Server RDBMS databases. Served as the application project configuration manager for the company CMM initiative. o Performed custom data loads using the SQL-Loader, SQL Server DTS loading utility and custom scripts. o Monitored the database for performance tuning. Installed database software and patches.

Managed the database security. Designed the Security process to meet SOX audit requirements. o Created a specialized access request form under the SMART form system. o Captured and archived all access request forms for auditing.

Developed and managed the change control process to promote application changes between DEV/UAT/PRD including both application and database modifications.

Managed the application configuration process for new client implementations in DEV, UAT and PRD and the decommissioning of the obsolete services.

Key Projects

Redesign the Onpoint Setup application's configuration and support processes. A 2-tier application installed on each Setup Administrators desktop.

Purchased and commissioned a new server with Citrix OS o Configured the application to run in the multi- user environment. Modified several of the installation steps.

This new environment centralized the new application's configuration and cut down tremendously on user configuration issues and support.

The design of the application turnover and configuration management processes.

Selected the Harvest CM tool to maintain consistency across the operation and keep licensing fees down. o Worked closely with the CM team to design a turnover process and the integration with the Harvest tool. o Wrote automation script to streamline the turnover process to different environments(UAT/PRD).

Achieved all objectives of formalizing the turnovers and capturing application upgrades in the Harvest CM repository. Education & Professional Development

BSEE, Electrical, Electronics and Communications Engineering, New Jersey Institute of Technology (NJIT) Microsoft Certified Professional – Product Specialist

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