Edgardo Reyes

Email: acv4a8@r.postjobfree.com

Phones: 787-***-****

305-***-****

Information Technology Project Management Help Desk Data Center Management

Career Profile

Information Technology professional with 20+ years of proven, hands-on experience exploring and deploying leading-edge technologies in the pharmaceutical, medical devices and healthcare industries. Perform wide range of functions including: data center and help desk, project management, asset tracking/management, systems security, supervision of technical staff, local area network management, computer communications, database administration, hardware and software evaluation, customization and installation in a regulated environment. Ensure in-depth technical knowledge aligns with corporate-wide initiatives. Major strengths in problem determination and problem solving, project management, negotiations and team leadership. A fully bilingual, hard working team builder and player with excellent interpersonal skills, goal oriented and self-driven. Widely regarded by employees, peers and management as an expert authority on technology matters. Certified in ITIL Foundations v3 and licensed as a Professional Engineer. US Citizen. Fluent in English and Spanish. Open to relocation.

Technical Skills

HARDWARE:

NETWORK:

HP, IBM, Dell Servers, Desktops, Laptops

Cisco Switches, Routers

Printers

Cisco Meraki AP

HP, Dell, E-MC Storage Systems

Extreme Switches

Backup Hardware (Tape, EMC Avamar, Dell)

Fortinet Fortigate

OPERATING SYSTEMS

PROGRAMMING LANGUAGES

Microsoft Server (Windows 2003, 2008, 2012) and Desktop Operating Systems (XP, Vista, 7,8, 10)

Visual BASIC, .NET, VBScript

UNIX/AIX, Linux

REXX

MVS/TSO

C/C++

VM/CMS

FORTRAN, Intel

SOFTWARE:

8086/88 and IBM S/370 Assembler

Virtualization Systems (VMware ESX 4.x-5.x, Workstation, vCenter, Data Protection, Hyper-V)

OTHER PROFICIENCIES

Lotus Domino/Notes

Project Management

Microsoft Office, including Office 365

Software Development Life Cycle (SDLC)

MEDITECH EMR

21CFR Parts 11, 210, 211, 820; GMP

LIMS

Computer System Validations and Qualifications

DATABASES

HIPAA

SQL Server 2000/2005/2012/2014

Electronic Health Records

Oracle RDBMS

SOX

Gupta/Centura SQL

ITIL Foundations v3: Service Strategy, Design, Transition, Operation and CSI

MS Access

IT Service Management

Professional Experience

Wilma N. Vázquez Medical Center

Vega Baja PR

IT Manager

12/2013-Present

Support all hospital information technology operations, including desktop and server support, Active Directory, local area network infrastructure and security, PBX, backup infrastructure, business systems (billing, claims, ERP, payroll, medical records, quality, LIMS, pharmacy) and technology infrastructure projects. Re-engineer department operations and procedures to support an ITSM-oriented service model using ITIL practices. Prepare department for and perform the implementation of new Electronic Health Record system (MEDITECH), which includes new LAN, server and SAN infrastructure and end user training.

Clínica Terapéutica Del Norte, Inc.

Manatí, PR

Vice-President

1/2002-Present

Perform financial management including payroll, contractor management, and asset management in a health services company that provides therapeutic services to Special Education students of the Department of Education of the Commonwealth of Puerto Rico. Developed invoicing database application for services rendered to the Department of Education. Create detailed proposals for contract negotiations with the Department.

Synerlution, inc.

Aguadilla, PR

Senior IT Consultant

7/2013-12/2013

Performed project management for assigned Automation and Information Technology projects at various client locations in the pharmaceutical and medical devices industry.

Applied Engineering Group, inc.

San Juan, PR

Automation Engineer

6/2012-12/2012

Supported Pfizer DP Automation Department projects as part of the Alarm Remediation Initiative to implement FDA recommendations at Dosage Production plant.

Abbott Diagnostics Intl., LTD

Barceloneta, PR

IT Operations Section Manager

6/2004-12/2011

Lead day-to-day operations of IT System Operations Dept. and staff. Oversee all aspects of department operations and deliver daily Computer Room, Help Desk and network operations. Managed and supported 600+ Windows 2000/XP/Vista/7 PCs, Windows Servers (2000/2003/2008), VMware Vsphere servers, Minicomputers (HP Alpha); managed Active Directory, local area network infrastructure and security, email, backup hardware/software and Disaster Planning and testing. Performed project management and long range strategic planning and budgeting. Worked with divisional and corporate peers on project implementations, Service Level Agreements and problem escalation to achieve a successful resolution. Managed vendor contracts (support and maintenance) and SLA’s, both with local and external vendors. Supported internal and external audits and implement recommendations when necessary. Participated in the implementation of IT Service Management for non-product software implementations using ITIL v3 practices. Owned the IT Service Operation stage and co-owned the IT Service Transition stage with IS Development. Support and/or perform system validations and/or qualifications.

Senior Systems Engineer / Systems Engineer

2/1996-6/2004

Managed new server, database systems and infrastructure projects, supervision of installation and configuration of such and validation/qualification if necessary. Provided local area network, NOS, SAN, backup hardware/software, email and database administration and level 3 supports (hardware and software) for plant users and operations.

Programmer/System Analyst

10/1994-2/1996

Provided support for plant operations developing and managing custom in-house programming and third party software packages, including validation and/or qualification of systems.

International Business Machines Corp.

Roanoke, TX

Associate Programmer

8/1991-7/1994

Provided level 3 customer support for the Office Vision/VM (PROFS) product executing product fixes and documentation changes.

Education

Bachelor of Science Degree in Computer Engineering, Magna Cum Laude

University of Puerto Rico, Mayagüez Campus

Licenses and Certifications

Professional Engineer

ITIL Foundations v3

Professional and Extracurricular Associations

Boy Scouts of America

Eagle Scout, Troop 133, Aguadilla, PR 1986

Assistant Scoutmaster, Troop 133, Aguadilla, PR, 1986 to 1991

Den Leader, Pack 57, Manatí, PR, 2012 to 2013

Cubmaster, Pack 57, Manatí, PR, 2013 to Present

The Tau Beta Pi Association (National Engineering Honor Society), PR Ά Chapter, Class of 1991

Member, College of Professional Engineers and Land Surveyors of Puerto Rico (CIAPR), 1995 to present

Director, Institute of Computer Engineers, CIAPR 2001-2002

Auditor, Institute of Computer Engineers, CIAPR 2002-2004

Treasurer, Institute of Computer Engineers, CIAPR 2004-2005

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