Customer Service Administrative Assistant
Resume:
Suzanne Campbell
Delray Beach, FL 33484
*************@*****.***
Overview
Retail Operations Professional, with 25+ years experience in Directing and Managing staff, as well as contracted vendors, in day-to-day business and strategic projects. Projects typically range from construction and renovation, through daily operations of corporate organization.
Exceptional ability in managing projects; includes staying within budget and any time constraints
Strong negotiating skills
Driven independent, with Staff Management experience
Excellent customer service to both internal and external customers Professional Experience
Visionworks, San Antonio, TX
Facilities Manager
February 2009 to May 2016
Recruited from Empire Vision Center after merger, I relocated to San Antonio as the Facilities Manager for the nationwide chain of retail eye care stores; including all repairs and maintenance, preventative maintenance, HVAC, signage, landscaping and snow removal
Manage location maintenance for 700+ retail locations, including landlord relationships, emergency services, day-to-day store requirements, new brand roll-out, lighting retrofit o Worked with sign vendors to procure signage for rebranding stores in a variety of settings, including indoor malls, outdoor shopping centers, independent storefronts o Established corporate relationships with nationwide emergency services companies to provide expedited resolution of store needs from simple lighting problems to major disaster clean-up o Work with Real Estate, Regional Vice Presidents, Territory Directors, and General Managers to ensure completion of repairs and/or construction projects o Manage project budgets and costs, including vendor negotiation, project scope management, purchase order process and invoice approval
Receive daily maintenance requests for stores and coordinate the service calls with contractors
Manage Facilities Department to include maintenance and repairs for Home Office with over 400 associates
Empire Vision Center, Syracuse NY
June 2002 to February 2009
Operations Manager
Maintained daily operations of corporate office and 91 retail locations
Agenda planner for professional staff; including Optometrists and Opticians, for all retail locations. Approved payroll for 50 associates
Managed HIPAA Policies and Procedures with retail locations and Corporate Privacy Officer. Managed patient information requests from outside agencies within HIPAA Regulations
Investigated and responded to all Customer, Better Business Bureau, and Attorney General Complaints and inquiries
2
Collaborated with VP of Facilities, to direct construction and remodeling of retail locations
Responsible for proposal receipt and evaluation, purchase order issuance, and payment processing
Directed Facilities Maintenance for the corporate office and all retail locations, including plumbing and electrical repairs, trash removal, cleaning services, HVAC service.
Developed tracking program for all maintenance issues that provided a mechanism to follow-up on completion of all issues. Provided monthly visibility to senior management on maintenance issue types and costs
Coordinated signage drawings and installation for retail locations
Worked with landlords on maintenance issues for all retail locations where landlord was responsible i.e. roof leaks, structural issues
Established and maintained HVAC automated climate control system, door access system, and ADT security for corporate office
Managed all company cell phone service and equipment, and fleet car leases
Managed relationships with hotels for negotiated pricing and billing
Worked with Sr. Vice President on AD HOC responsibilities and special projects as required Empire Vision Center, Syracuse NY
April 1995 – June 2002
Executive Assistant to Chief Operating Officer
Administrative responsibilities to support operations of retail eyewear chain Smith Barney,
August 1994 – April 1995
Client Service Assistant
Administrative and liaison functions to support the Financial Consultant and assist in providing efficient/quality Service to clients
Hotel Syracuse, Syracuse, NY
October 1980 – August 1994
Administrative Assistant, Food and Beverage
Assisted Vice President/Director of Food & Beverage Professional Development
Member, Professional Retail Store Maintenance Association – PRSM
COACH – Providing Continuous Feedback (Leadership Effectiveness & Associate Development) 2016
Critical Thinking and Problem Solving (Leadership Effectiveness & Associate Development) 2014
Take the Lead (Effective Communication Skills) 2010
The Principles & Qualities of Genuine Leadership, 2006
Highmark Subsidiary Privacy Breach Training, 2006
Clarifying Performance Expectations, 2005
Achieve Global Management Training, 2005
HIPAA Management Training, 2003
References available upon request.
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