Customer Service Administrative Assistant

Latriay B. Green

Home: 585-***-**** Cell: 585-***-**** ********@*****.***

SUMMARY OF QUALIFICATION

A highly motivated, flexible, and versatile administrative professional, who excels under pressure and successfully meets all deadlines. Excellent communication and customer service skills that allow all issues to be resolved properly and in a timely manner.

Working knowledge of Microsoft Word and Microsoft Excel

Able to research and quickly solved problems to maintain client trust and prevent loss of accounts

Demonstrate expertise with multiple customer communications such as phone and email in a high volume environment

Experienced with inputting and maintaining various data base records

Well rounded knowledge of other various administrative skills

WORK/PROFESSIONAL EXPERIENCE

February 2015 to June 2015

Alstom Power (Via Noramtec Consultants) Rochester, NY

Administrative Assistant (Contract)

Liaison to Payroll and Human Resource departments

Respond to a high volume of calls and emails from over 8,000 Alstom employees and perform proper follow up to confirm all concerns are addressed

Inform employees of payroll issues and ensure that their concerns are being worked on

Utilize Microsoft SharePoint to track issues

October 2012 to December 2013

Adecco Payroll Services, Rochester, NY

Payroll Specialist

Answered a high volume of calls in a call center environment and provided information to clients

Documented clients cases as well as return calls in research cases via email, phone and chat

Educated Adecco Branches on the process of different client time entry tools and how the tools upload over to Adecco's system, as well as how often different tools feed over to Adecco's payroll system.

Trained associates on entering time, how bonus pays outs work, and if associates may or may not qualify for holiday pay.

Entered missing payroll information into Batch Error Reports and Missing Time Report using MS Excel

Verified information such as if the hours worked were received and when the associates can expect to be paid

Provided gross pay amounts, net pay amounts, and any additional deductions

Processed replacement checks as well as emergency checks if needed

Updated personal information in the system

December 2011 to August 2012

Sheila’s Day Care, Rochester, NY

Day Care Specialist

Supervised structured play during break times

Ensured all federal, state, local, and organizational guidelines were met at all times

Documented any changes in children on a daily basis

January 2008 to November 2010

5Linx Enterprise Inc., Rochester, NY

Call Center Representative/Billing Specialist

Responsible for answering a high volume calls

Processed new VOIP customers (Global Linx)

Supported new representative in achieving company sign on bonus (5Linx)

Entered new client information into MS Excel Spreadsheet

Informed customer of billing and cancellation policies

Suspended past due accounts and processed payments

Documented each representative accounts

Conducted proper follow up with customers via email or call back

May 2007 to September 2007

NYSED-VESID, Rochester, NY

Office Assistant (Contract)

Assisted in filing consumer documents

Performed various administrative tasts such as utilizing fax machine, printer, and mail meter( making sure postage rates was accurate when sending outgoing mail)

Input new and confidential client information in computer system

March 2004 to June 2006

CriImumson Ridge Gardens, Rochester, NY

Program Assistant

Entered billing information using MS Excel Spreadsheets to send to the corporate office

Answered multi-phone lines

Ensured all state guidelines were met

Coordinated and participated in resident activities on a daily basis

Planned resident outings in the community and assisted with personal care

Greeted and signed in visitor’s to allow residents in and out with their families

Documented any changes in residents

EDUCATION

John Marshall High- Regents Diploma, Rochester, NY 1995

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