Administrative Assistant Customer Service
Resume:
Sarah Galvan
Lake Elsinore CA 92530
*********@*****.***
Objective
Enthusiastic and well-organized Administrative Assistant with solid background in data entry, schedule management and event planning, competent medical billing professional with ability to manage a busy medical office and provide excellent customer service to all patients.
Skill
*45 wpm *HIPAA compliance
*10-key touch *CMS-1500 billing forms
*Critical thinking *Filing and data archiving
*Physician billing *Works well under Stress
*DSM-5 & ICD-10
*Medical Terminology
*Basic Anatomy and Physiology
*Microsoft word, Quick Books, Excel, ELMERS, Provider Connect, SharePoint
*Insurances familiar with Blue Cross, Aetna, Health Net, Medi-Cal, Medicare
Work Experience
MFI Recovery Center
Riverside, CA
8/2012-Present
Customer Services Representative
Assisted supervisor with interviews and hiring processes oversaw daily office operations for staff of 12 employees, trained new employees on multiple medical billing programs, and data entry software. Created company’s first employee manual including training and development. Assisted psychiatrist with case load typing all notes, submitting appropriate documentation well ensuring all proper ICD-10 codes are utilized so continuing services for medication management and therapy can be authorized, maintained an accurate database inventory of referral authorizations, computerized inventory of patient charts for established and discharged patients. Assisted patients with any insurance questions, reviewed patient demographics forms, entered new patient data and schedule patient appointments, assisted county officials during yearly audits. Answer, assist and direct all incoming telephone calls, visitors to appropriate parties in a professional and courteous manner, collected and posted co-pays, screened incoming mail, faxes, insurance verification, billing collections and scanned documents and distribute proper locations. Handled all substance abuse and mental health county billing, utilizes exceptional interpersonal skills with all patients, employees and with insurance officials.
Riverside Recovery Resources
Lake Elsinore, Ca
1/2012-7/2012
Counselor Support Specialist
Handled all insurance verification's, and helped patient with any insurance questions. Reviewed patient demographics forms, entered new patient data and schedule patient appointments. Audited new customer files to verify medical necessity and satisfaction of coverage criteria. Located, checked in and pulled medical records for appointments and incomplete patient charts, facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents. Handled all substance abuse county billing, utilizes exceptional interpersonal skills with all clients and employees. Maintained computerized inventory of patient charts for established patients and discharged patients. Assisted all counselors with billing, represented the company in a professional and businesslike manner.
Rancho Physical Therapy
Lake Elsinore, Ca
4/2007-7/2010
Extern/ Front Office Assistant
Answer, assist and direct all incoming telephone calls to appropriate parties in a professional and courteous manner, screened incoming mail. Handled all insurance verification's, and helped patient with any insurance questions. Confirmed Workers Compensation claims, authorizations, reviewed all referrals for correct CPT and ICD-9 codes, as well as the accuracy in patient demographics. Entered new patient data and schedule patient appointments, maintained computerized inventory of patient charts for established patients and discharged patients. Assisted in training ROP students, new and established employees, represented the company in a professional and businesslike manner.
Education
Certificate in Medical Billing and Coding 2010 Perris, Ca
Career Technical Education Riverside County Office of Education
Certificate in Medical Administrative Assistant 2007 Lake Elsinore, Ca
Career Technical Education Riverside County Office of Education
Clerical 1999 San Bernardino, Ca
Job Corps
References: Excellent professional and personal references provided upon request.
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