Customer Service Manager

Serge Michel Clah

*** *..***** ** #****, Dallas TX 75201

E-mail ; **********@*****.**

Phone ; 469-***-****

Objective

Experienced concierge agent looking a rewarding and challenging position in which I can apply my extensive sales, customer service, leadership to obtain a secure career in which I will use my knowledge of application,organization aspects and personal relations in order to exceed objectives . Job History

Exclusive Motors

• Import & Export cars from Auction to overseas July 2014 -present

• customer service, sale agent

St Croix Apartment homes Dallas,Texas,Title concierge agent 2007 -2010

• Manage front office for 300 unit

• Security & Amenity Analysis

• Intensive ability to anticipate respond to guest needs and preferences

• Superior skills in upholding security practices and preventing unauthorized entries

• Monitored surveillance equipment to prevent unauthorized facility entry on a regular basics La Bastille ( France Hotel & resort) - Title ; concierge agent til march 2005 -2006

• Assisted guests with luggage

• Escorted new guests to assigned room

• Assisted other departments as needed

Le Marais Apartments Homes, France, Paris -title : Concierge manager 2000-2004

• Trained the entire office staff 10 people

• Greeted guests upon arrival and departure on a daily basis

• Checking I.D and call resident if they have a guest waiting

• Provide access control services and remain vigilant of non residents and their purpose for being on property

Education

College I.P.E.S out country Ivory Coast 1999 high school diploma University Rodin out country Ivory coast 2001 french teacher University of Paris studied computer science

-student president

Richland College 2008 -2011 Associate degree in science Skills/Training/Experiences

• Customer service, telephone Expertise,

• Great computer skill, up to 6 years total concierge management Experiences

• Ability to multi task and work well under pressure

• Ability to read and interpret documents such as operating,and procedural manuals . References

khalil 469-***-**** Exclusive Motors Manager

Fabian job 571-***-**** Concierge Manager

Ibrahim badman 469-***-**** Concierge manager trainer

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