Customer Service Data Entry
Resume:
Leonarda Johnson
Thousand Oaks, CA 91360
acv486@r.postjobfree.com
Summary
Experienced Customer Service/Claims Adjuster with over 18 years of experience in the Workers' Compensation Insurance Industry and 4 1/2 years Customer Service in a high volume DMV office.
Applies strong communication skills and analytical abilities to identify and resolve internal & external problems.
Implements, trains and shares expertise in problem-solving with new and existing customers.
Ability to learn new systems and procedures with a genuine desire to learn new skills.
Works well both independently and as a team member; skilled at establishing rapport with individuals at all organizational levels and with diverse backgrounds.
Experience
Department of Motor Vehicles, Simi Valley CA 3/2012 ~ present
Motor Vehicle Representative
Customer Service contact for all aspects related to drivers licensing privileges.
Collect fees due to start, renew & re-instate licensing privileges.
Review legal documents from foreign countries & court ordered issues.
Evaluate and advise clients in regards to vehicle registration.
Collect fees due for vehicle registration, renewal, citations, placards, etc.
Evaluates and directs customers for business transactions
State Compensation Insurance Fund, Oxnard CA 1989 ~ 3/2012
Workers’ Compensation Insurance Technician/Claims Adjuster 1995 ~ 3/2012
Customer Service Liaison to ensure all benefits are fairly managed.
Professionally represents company as first point of telephone contact with clients.
Facilitate in developing and educating in departmental programs and procedures.
Share expertise and provide assistance with problem-solving of program challenges.
Independently research and resolve customer problems then process the necessary changes and/or corrections.
Workers’ Compensation Insurance Technician/Policy Services 1989 ~ 1995
Assisted client by classifying & pricing policies, calculated & collected premium for existing policies, composed & tracked payment plans for collecting outstanding premium and re-instated canceled policies for policyholders.
Drafted agreements for payment plans, tracked payment processed, contacted policyholders when premium was late and helped keep payments on time.
Created Excel spread sheets for organizing, tracking & work flow process improvement, while independently developing & testing these processes.
Mentored & trained new representatives as well as shared expertise & volunteered as a resource in problem-solving to my co-workers and supervisors.
Leonarda Johnson 805-***-**** acv486@r.postjobfree.com #2
Great Western Bank, Northridge CA 1986 ~ 1989
New Accounts Representative
Assisted clients by setting-up new accounts & advising them of the diversity & opportunities available for their savings while advocating the fiduciary responsibilities of the company.
Performed banking transactions: deposits, withdrawals, etc.
Nordstrom Department Store, Canoga Park CA 1983 ~ 1986
Customer Service/Clothing Sales
Professionally represented company as the first point of contact for customers.
Assisted customers with clothing purchases, while working on a commission basis.
Processed fiduciary responsibilities: purchases and returns.
Other Experience
Dunham~Jordahl Associates, Thousand Oaks CA 2001 ~ 2006
Editor (part-time/as needed)
Edited, proofread & corrected documents for technical & computer training programs, while assisting with publication of newsletters & brochures.
Awards & Achievements
President’s Award for Corporate Excellence 2011
President’s Award for Corporate Excellence 2010
President’s Award for Corporate Excellence 2009
President’s Award for Corporate Excellence 1998
Pace Achievement Award 1998
Pace Achievement Award 1992
Education & Training
Advanced Word Training 2002
Microsoft 2000: Office 2000, Word, Excel, Outlook & PowerPoint
Intermediate Excel Training 1999
Octel Visual Messenger
Medical Seminars & Symposiums (ongoing)
Other Endeavors
Committee Member for Boy Scout Troop 761, Ventura County 2006 ~ 2010
Registrar: registered new/existing scouts & adults into the troop
Distributed, collected & reviewed all forms for completeness
Network & liaison with the charter organization
Holy Trinity Lutheran Church
Committee Chair for Cub Scout Pack 3732, Ventura County 2002 ~ 2004
Managed & administered registration of scouts & leaders
Handled financial collections of Pack funds
Networked & liaison with the charter organization
Rotary Club of Thousand Oaks
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