Customer Service Office

GRETCHEN REGIS

P.O.BOX ****** 504-***-****

Dallas, TX *************@*****.***

Summary of Qualifications

More than 10 years of experience in office support/ automation /proficient in Microsoft Office

Associate in Applied Science in Office Support

Well-developed problem solving and customer service skills, detailed oriented, compassionate, team player, committed, lifelong learner

Education

Collin College – Plano, Texas- Jul 12 – May14

78 general core credit hours completed

Dallas County Community College – Farmers Branch, Texas

Brookhaven College, June 10-Jul12

El Centro College, June 10-Jul 12

Dallas County Community College – Farmers Branch, Texas

Brookhaven College

El Centro College

Associate Applied Science in Office Support, May 2008

Office Assistant Certificate, May 2008

Software Application Specialist, May 2008

Administrative Support Certificate, May 2008

Employment History

Ad- A- Staff - /Dallas County Health and Human Services -HHS Dallas, Texas

Data Entry Clerk II, Jul 15 – May 16

Enter data into database

Answer phones

Create file folders for client records and maintain records such as file client records

Make copies of program documents

Shred important program documents

Perform quality control and calculate meals/transportation rosters

Childcare Resources- Coppell, Texas

Assistant Childcare Teacher, Apr 13- Jun 15

Observe and monitor children's play activities.

Assist in preparing food, serve meals, refreshments and regulate rest periods for children.

Department of Commerce- Dallas, Texas

Office Operations Supervisor, Feb 10 – Jun 10

Assist in the management of office functions required to support field operations

Supervise (11) clerks and oversaw printing operations, assignment preparation, quality checks, data entry, and shipment activities

Assign work to subordinates and ensured accuracy and completeness

Maintain the flow and quality of completed work, making adjustments to expedite production

Collaborate with supervisor to select qualified individuals for each field operations clerk

Office Clerk, Apr 09 - Feb 10

Perform a wide variety of clerical functions in support of field data collection, payroll and quality assurance operations

Check –out address registers/binders to the field

Check- in address register/binders from the field

Ship out address registers/binders to designated areas

Automation Clerk, Jan 08 – Apr 09

Perform routine clerical tasks supporting the receipt, verification, and control of office automation equipment

Perform maintenance tasks related to office automation equipment

Assist in the tracking of equipment inventory and managed automation supplies for office equipment

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