Customer Service/Admin Officer

PARUL NAHAR

H.no.-*/*** Balaclava road Caufield North, Melbourne

Victoria – 3161

Mobile No. - 042*******

Email: *****.*******@*****.***

Objective:

Looking for an opportunity to use my interpersonal and communicational skills and also get a platform to reach my aims by contributing positively towards the organization.

Education:

Masters of Professional Accounting (MPA) – Completed 2016

Charles Darwin University

Post-Graduation Diploma in Clinical Research – Completed 2012

Punjab Technical University

Bachelor of Biotechnology Engineering – Completed 2010

Rajasthan Technical University, Rajasthan (India)

Technical Skills:

MYOB – Intermediate

MS Excel – Proficient

MS Word – Proficient

MS PowerPoint – Proficient

MS Outlook - Proficient

Skills, Abilities and Attributes:

Extremely productive in a high volume, high stress, environment.

Excellent customer service skills.

Excellent written and verbal communication skills, with an eye for details.

Self-motivated, ability to multitask

Ambitious, confident

Fast learner

Professional Experience:

Probe Group, Melbourne (Victoria) - Australia

Designation: Collection Officer /Admin Officer

Duration: 19th January 2015 to 11th July 2016

Job Profile:

Answer customer questions regarding problems with their accounts.

Making outbound calls to domestic as well as corporate customers.

Advise customers of necessary actions and strategies for debt repayment.

Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Record information about financial status of customers and status of collection efforts.

Persuade customers to pay amounts due on credit accounts.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

Working on various software’s like Citrix, Oracle.

Using Microsoft excel for data entry.

Reporting to the team leader and client.

Diabetes, Thyroid and Endocrine Centre, Jaipur (Rajasthan) - India

Designation: Clinical Research Coordinator

Duration: 16th October 2012 to 1st March 2013

Job Profile:

Working in coordination with Principal Investigator and study team to conduct trial in accordance with protocol, ICH GCP and regulatory requirements.

Collate ethics committee documents/facilitate EC submission according to EC SOP.

Facilitate monitoring visit and prepare the required documents for monitoring visit.

Make documents available for monitoring visit.

Maintaining the entire study related activity like assist PI for consenting.

Updating the Investigator site file.

Updating the study related trackers and log.

Jaipur Heart Institute (Jaipur Hospital), Jaipur (Rajasthan) - India

Designation: Clinical Research Coordinator

Duration: 1st March 2012 to 15th October 2012

Job Profile:

Working in coordination with Principal Investigator and study team to conduct trial in accordance with protocol, ICH GCP and regulatory requirements.

Collate ethics committee documents/facilitate EC submission according to EC SOP.

Facilitate monitoring visit and prepare the required documents for monitoring visit.

Make documents available for monitoring visit.

Maintaining the entire study related activity like assist PI for consenting.

Updating the Investigator site file.

Updating the study related trackers and log.

Arc Gate, Udaipur (Rajasthan) – India

Designation: Customer Service Representative

Duration: September 2010 – January 2011

Job Profile:

Attract potential customer by answering products and services information.

Opening customer account by recording account information.

Maintaining customer records by updating account information.

Hobbies:

Reading Books

Listening Music

Dancing

Watching Movies

References:

Available upon request

Contact this candidate