Business Analyst

Joshua Patrick Dorsey

SUMMARY

Experience in data analysis and troubleshoot data issues through SQL, SSRS and MS Excel

Worked on research of data fields and related data flow information and draw valid conclusions

Performed data-gap analysis for several high-profile clients

EDUCATION

Bachelor of Business Administration in Management of Information Systems, University of Houston, C.T. Bauer College of Business - August 2012.

TECHNICAL SKILLS

JAVA, C# .Net, JavaScript, MS Project 2013, TFS, Visio, Client Management, Agile, BPM, SQL, SSRS, Oracle, QA, Requirements Documentation, SharePoint, JAVA, SCRUM, PM processes, Agile and Reporting,

Coursework included: Systems Analysis and Design, Administration of Computer-based Management Information Systems, Business Database Management Systems, IT Project Management, JAVA and Energy-Trading Risk Management Certificate

PROFESSIONAL EXPERIENCE

AIG, VALIC May 2016 to Present

Business Analyst

Create BRDs for DOL Fiduciary Rule Project- Group level, Participant and Disclosure work-streams

Participated in high-level status meetings to guide strategic business decisions

Meet with various business units to review captured requirements and ensure satisfactory hand-off to IT department

Perform gap analysis from as-is and to-be for Business processes

Created use cases and work flows for future state DOL status tracking

Catalogued all undocumented participant communications and designed a workbook containing traceability matrices for all letters, CSR scripts, AgileNet notices and forms

Intuit Inc. Nov 2015 to Feb 2016

Systems Support Analyst

Position was a temporary contract and I declined offer to extend due to salary requirements

Provide technical solutions to client’s issues regarding Intuit Tax software: ProSeries

Personally resolve in-bound calls and provide phone support to clients in a professional manner

Document all cases using Salesforce, revisit outstanding tickets and assist in issue resolution

Landworks Inc. Oct 2014 to May 2015

Application Support Analyst / Project Coordinator

Collaborated with GIS and technical team in application deployment / configuration utilizing SQL, IIS

Created Project Charters, Project Plans, Business cases and Schedules in MS Project Pro 2013

Provide Landworks software support for clients contacting my direct extension

Learned in detail the complex Landworks Property Management Software, including GIS industry-specific knowledge and custom software components across versions

Configured Landworks GIS software for clients utilizing remote software and trouble-shot issues

Fuelquest Dec 2012 to April 2014

Business Analyst

Performed data-gap analysis for several high-profile clients

Participated in the project discovery and planning phase, providing input about potential issues, risks and options to stakeholders

Contributed to project status meetings and discussions with business users

Analyzed project risks and provided solutions to development and testing teams

Conducted product testing and validation troubleshooting to support product readiness

Trained and supported clients on product functionality and use

Neudesic Mar 2011 to Sep 2011

Associate IT Consultant

Participated on a team SharePoint migration project for a high-profile client

Tested for defects and utilized TFS to document defects for a client’s CRM

QA for a large Oil & Gas company’s Information Delivery Framework

Engaged in Agile methodologies and participated in 2-week sprints with daily scrum calls, as well as client calls to expedite content migration

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