Customer Service Manager

Lorraine C. Freitas

*** ****** **. **** ***, Lowell MA 01852 * 978-***-**** * ***************@*******.***

Profile

Motivated, personable business professional with a successful track record of C level office and real estate management skills. Talent for mastering technology and office organization from nothing to corporate functional. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records, which included Human Resources and Medical Records as well as Accounting and Budgets and can assume the duties of Project & Construction Management. Demonstrated history of handling multiple tasks and completing them in a timely fashion. Able to maintain a sense of humor under pressure. Competent and poised with demonstrated ability to easily handle any situation. Excellent team-building skills.

Professional Experience

Communication: Reports/Presentations/Technology

Author professional correspondence to customers and vendors.

Collaborate with internal colleagues and external clients to achieve common goals and aims.

Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course.

Think creatively, outside the box as a norm not an exception, show passion and enthusiasm.

Customer Service/Marketing/Problem Solving

Oversee front-office operations and provide impeccable customer service:

Built a clientele supported with outstanding knowledge and understanding of company’s Mission, products, services and website.

Detail Mastery & Organization

Manage all aspects of day-to-day operations as office manager and divisional accounting and human resource and sales coordinator:

Facility rental/maintenance/ vendor support.

Set goals, define timelines and create measures to initiate and improve performances as individual and team member.

Debtor accounts reduction and resolution increased dramatically.

Employment History

QSR INTERNATIONAL, AMERICAS INC. – Cambridge, MA - Office Manager/Sales Administrator, 2007 to 2011

WEICHERT REALTORS – Lexington, MA – Transaction Coordinator/Division Accountant 2004-2007

PRUDENTIAL PRIME PROPERTIES WOLFSON/CUTLER REAL ESTATE – Medford, MA – Office Manager/ Rental Coordinator 2001-2004

MELROSE WAKEFIELD HOSPITAL –Melrose, MA – Executive Assistant to CEO and Senior VP of Nursing 2000-2001

TUFTS UNIVERSITY –Medford, MA – Retired March 2000 - 1972 – 2000 Operations Divisional HR & Budget & Accounting Coordinator 1991-2000, Union Payroll 1983 – 1991, University BiWeekly Payroll 1977 – 1983, University HR Benefits Coordinator 1972 - 1977

Education & Certificates

BENTLEY COLLEGE – Waltham, MA –CERTIFICATES in Accounting & Business and Human Resources Procedures

Tufts University – Medford, MA - Liberal Arts Courses

Emmanuel College – Boston, MA – Master Teachers certificate in Religious Education, Courses in Theology and Religious Education

Licensed Real Estate Sale Person – Massachusetts – 2003 to Present

Notary Public – Middlesex County -2003 to Present

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