Customer Service Data Entry
Resume:
Nakia M. Rayson
Loganville, Ga 30052
********@*****.***
Career Objective:
To establish a job with this company and be a very productive employee, and to reach the highest position in the arena which I am hired.
Education:
Lash RX/Bella Lash Training
1700 Pacific Ave #1220
Dallas, TX 75201
Educational Studies Lash Extension Training
ATI Career Training 2010
2998 N Stemmons Freeway STE B
Dallas, TX 75247
Educational Studies Aesthetic Laser
Rivertown School of Beauty, Skincare, and Nails 2002-2003
4747 Hamilton Road
Columbus, GA 31904
Educational Studies-Esthetician and Aesthetic Laser
Carver High School 1990-1994
3100 8th Street
Columbus, GA 31903
Diploma-College Prep
Work Experience:
Sui Generis SkinCare August 2014 to Present
1206 Cresent Circle
DeSoto, TX 75115
Job Title & Duties: Owner/Licensed Esthetican Facials, lash extensions, body treatments, and waxings
Massage Envy Spa October 6, 2013 to Present
305 W Farm to Market Road 1382 #110
Cedar Hill, TX 75104
Job Title & Duties: Licensed Esthetician- Render facials and upsell memberships
Pro Staff/PFSWeb-Clarisonic Nov. 4, 2013 to July 27, 2014
505 Millennium Drive
Allen, Texas 75013
Job Title & Duties: Call Center Customer Support Rep- Skin Care(Esthetician)- Take inbound calls for order placement. Perform basic troubleshooting process by following a specific set of guidelines. Up sell and cross sell additional items. Answer inquiries while maintaining and updating the customer database. Maintain a sense of urgency in responding to the customer needs. Be creative and go above and beyond when assisting our customers. Accurate and efficient order entry and maintenance of customer files at all times. Ask probing questions and overcome objections.
AAFES-Stoneridge August 2, 2010 to September 28, 2013
8901 Autobahn Drive
Dallas, Texas 75237
Job Title & Duties: Customer Service Assistant- Representative; responds to customer account and/or vendor inquires relating to the AAFES credit program and fair credit reporting act and Direct Marketing & Catalog operations. Acknowledge and greet each customer upon contact. Assist customers internal and external by providing general information and assistance. Research various on-line computer systems to provide 100% customer satisfaction. Answer phone and direct calls to the extent possible. Provide immediate response to customers, command, vendors and store associates. Refer irate customers to the appropriate personal. Noted for reliability, accuracy, initiative and volume of work processed. At all times must be courteous and friendly.
Worldwide Language Resources September 2007 to July 1, 2008
Bargram, Afghanistan
APO, AE 09354
Job Title & Duties: Postal Clerk/Stand-in Supervisor- Coordinates activities of workers engaged in postal and related work in assigned post office: Processes incoming and outgoing mail; issuing and cashing money orders; and selling stamps ensuring efficient service to the military. Resolves customer complaints and informs service members of postal laws and regulations. Confers with suppliers, and disburses funds as specified by law. Prepares and submits detailed and summary reports of post office activities to designated superior. Selects, trains, and evaluates performance of employees and prepares work schedules.
Regal Temporary Services/SOURCECORP February 20, 2007 to August 12, 2007
424 E Lamar Blvd Suite 100
Arlington, TX 76011
Job Title & Duties: Console Operator- Scan documents into system and quality check them and data entry when required. Maintain billing and logs and other job duties as required.
Dillard’s Your Salon November 30, 2005 to January 16, 2006
3247 Manchester Expressway
Columbus, GA 31909
Job Titles & Duties: Esthetician- Render spa services such as facials, body waxing, and body treatments, also answer telephone, make appointments, and run cash register as needed.
Arthur Roland Holt JR MD PC June 20, 2005 to October 5, 2005
3031 Williams Road Suite B
Columbus, GA 31909
Job Titles & Duties: Check-out Receptionist-Answer telephones, made appointments, received incoming faxes and distribute, filed and pulled charts, made procedure appointments as needed, entered encounter forms, ran daily close and billing, verified patients insurance, and other job duties as required.
Indulgence Spa and Salon May 2005 to July 2005
3131 Manchester Expressway
Columbus, GA 31909
Job Titles & Duties: Licensed Esthetician-Answer telephone, made appointments, and rendered spa services such as facials, and body waxing, and inventory.
Rena’s Day Spa & Salon October 31 2003 to January 2005
5960 Veterans Parkway
Columbus, GA 31901
Job Titles & Duties: Licensed Esthetician-Answer telephone, made appointments, and render spa services such as facials, back facials, body waxing, and body treatments.
Staffing Solutions February 2002 to May 2002
5629 Princeton Ave.
Columbus, GA 31906
Job Title & Duties: Human Resources Secretary-Answered telephone, filed, reviewed incoming employment applications, and made work badges; Board line-packaging insulation.
AFLAC April 1997 to February 2002
1932 Wynnton Road
Columbus, GA 31999
Job Title & Duties: Flex One Claims Specialist-Received accounts and enter accounts’ employees request for reimbursement into the system. Maintain, review, and edit each customer’s account to make sure the accounts stay current at all times. Posted payrolls, terminated and entered employees to accounts when necessary. Verified all accounts have enough money to pay employees reimbursements. Made welcome calls to account once they were set-up and called accounts when necessary. Managed my desk to ensure the work was done properly and in a timely manner.
Work Skills:
Courses Taken (Exceptional Customer Service Skills, Organizing and Managing Time, Math Skills, Accounting Skills, Keyboarding, 10 Key Calculating Skills, Data Entry)
AAFES Courses
Communications
CBE (Corporate Business Education)
Interim Secret Security Clearance
NACI Clearance
285 Card
AED/CPR/First Aid
Syneron Equipment
Bella Lashes
Products CA Bontana, Murad
Computer Skills(Word Processing, Word Prefect, Microsoft Works, PVI, IRT, Pitney Bows, Excel, AWRDS 2005, Lotus1-2-3, Windows 95, Mobius, Med solutions, WebMD, Internet and Explorer, ATN, ACS3, CCD, CVS, RCMS, RMDS, JSCS, SECTSS, NEW FMF, TOPS, Walker System, Soft phone, CTIOS, Adobe Reader, and Host on Demand)
References:
Available upon request.
Contact this candidate