Customer Service Representative

Sekela A. Roberts

206-***-****

*************@*****.*********:*************@*****.***

mailto:*************@*****.***

mailto:*************@*****.***

EDUCATION

Highline Community College

Obtained a G.E.D certificate

Graduated December, 2013

EXPERIENCE

Xerox Service Inbound Call Center, Customer Service Representative

October2015-January2016

Respond to reservation inquiries regarding modifying and or, reserving flights.

Gathers information, researches/resolves inquiries and logs customer calls.

New Horizon In Home Care, HCA1

August 2015 – September 2015

In-home medical care, treatment for a wound or a chronic illness, clients with dementia, help moving around, bathing, housekeeping, shopping, companionship.

Menzies Aviation, Ramp Agent

October 2014 - January 2015

Off-load and on-load baggage, or cargo

Operating a variety of service equipment safely around and other airport equipment.

Xerox Service Inbound Call Center, Customer Service Representative

June 2014 - September 2014

Respond to telephone inquiries and complaints using standard scripts and procedures.

Gathers information, researches/resolves inquiries and logs customer calls.

McDonalds Restaurant, Cashier

August 2013 - March 2014

Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.

QUALIFICATIONS/SKILLS

Excellent communication skills

Ability to work/adapt independently and with others in a diverse team environment

Great customer service skills.

Reliable, flexible, and great time management.

REFERENCES UPON REQUEST

Contact this candidate