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Resume:
CURRICULUM VITAE
OF
NOMATHEMBA PRINCESS NGWENYA
PERSONAL DETAILS
Surname
Ngwenya
First Names
Princess Nomathemba
Known as
Princess
ID number
Residential Area
*** ****** Flat
192 Troy street
Pretoria, Sunnyside
0002
Email Address
********.*********@*****.***
Contact Numbers
Home Language
siSwati
Other Languages
English, Zulu, Xitsonga, Sepedi
High School attended
Highest Standard Passed
Grade 12
Institution
Sidlamafa High School
Year obtained
2007
Subjects
SiSwati, English, Afrikaans, Accounting, Economics Business Economics, Agricultural Science
TERTIARY QUALIFICATIONS
qualifications
N4, N5 National certificate
Institution
Tshwane North College
Course
Human Resource Management
Year obtained
2011
Subjects
Personnel Management
Computer Literacy,
Personal Training
and Labour Relations
Year
2015
Subject yet to complete
Labour Relations N6
ADDITIONAL SKILLS
Motivated by challenging tasks and I am always willing to learn any field of work/industry would be fine with me.
I am good in the following: Attention to detail, ability to work under pressure and produce desired results in time.
Equally able to work independently or as part of a team.
I have consistently worked to and met deadlines and I will have a positive impact on any team I join.
Able to communicate both verbally and in writing
Willing and ability to learn and adapt any work given.
I’m computer literate (Ms Word, Excel and outlook).
Ability to prioritize a demanding work load and excellent in telephone etiquette.
Ability to prioritize a demanding work load and excellent in telephone etiquette.
CAREER DETAILS
CURRENT EMPLOYER
LGR INCORPORATED
Position Held
ABSA BANK TRACER
Telephone Number
Period
JANUARY 2015 TILL DATE
RESPONSIBILITIES
Execute tracer clerical functions to various departments and business units
Trace customers' addresses and current cell phone numbers for agents
Trace and locate clients to collect payments of long overdue
Trace and locate missing information relevant to customers and update
Promote the company’s vision and Mission
Locate customers using basic and advanced tracing tools
Communicate with third parties for the purpose of acquiring customers’ location information
Verify customer information
Meet and exceed company and client goals
Comply with all office policies and procedures
Diary customers’ accounts for next action
PREVIOUS EMPLOYER
MIW Risk Solutions
Position Held
Debt Collector
Telephone Number
Period
October 2012 to November 2013
RESPONSIBILITIES
Collecting for Standard bank ( Loans and Credit Cards)
Making and receiving calls
Corresponding with clients via e-mail and Fax
Advice client on benefits of payment
And consequences of none payments
Negotiating payments arrangement – according to policy and procedures
Negotiating payments on account
Provide administrative support and compile reports
Collection of outstanding Debt
Updating Address changes
Tracing Debtors
Follow ups on non-payments
Accounts target per day
100 to 150 per day
Monthly cash target
R100.000
Age of accounts
60-90
System experience
Excalibur
Computer Literate
Ms Word, Excel and Internet
PREVIOUS EMPLOYER
Eurowe Collections
Position Held
Debt collector
Telephone
Period
November 2013 till December 15
RESPONSIBILITIES
Tracing clients/Customers
Probe, determine and update files with reason for being in details
Provide administrative support and compile reports
Keep records of clients update on file and set on system
Handling queries and disputes
Consultation on one on one with clients and via Telephonically, Email and Fax
Keep records of clients update on file and set on system
Handling queries and disputes
Follow ups on none payments
Negotiating payments arrangement account and procedure
Ensure efficient and quality service
Working with HIGH USAGE – High BOOK VALUE
Accounts target per day
90
Monthly cash target
R500.000
Age of accounts
60 TO 90
System experience
XDS
Computer Literate
Ms Word, Excel and Internet
REFERENCES
Current Employer
Ms T.J Shebambo
Position Held
Team Leader ( LGR Incorporated)
Telephone Numbers
Current Employer
Mr V Meyer
Position Held
Manager (MIW Risk solutions)
Telephone Numbers
Current Employer
MS K.G MDLULI
Position Held
Team Leader ( Eurowe Collections)
Telephone Numbers
Contact this candidate