Customer Service Maintenance

OM PRAKASH PANDEY

Contact No.: 095********

E-Mail: **************@*****.***

Address: Flat No. 725, Pocket 3, Sector 19, Dwarka, New Delhi – 110075

~ SENIOR MANAGEMENT PROFESSIONAL ~

Targeting challenging assignments in Marketing’s & Sales with a growth-oriented organization of repute

PROFILE SNAPSHOT

Utilised a strong technical background and excellent communication skills in a Sales and Marketing role. Developed strong business relationships by providing a high standard of customer service and good technical advice. Continued to develop knowledge and expertise through further training and on-job experience.

A dynamic professional with over 20 years of rich experience in managing the entire gamut of Operations & Maintenance and General Management in aviation domain

Hands-on experience in client liaison, preparation of presentations for meetings, understanding client needs, ability to develop strong business relationships,

Proficient in handling asset management tasks including huge buildings, aircraft hangars, aero engine maintenance hangars, fire fighting equipment, etc.

Demonstrated leadership and qualities to conceptualise & effectuate measures / modifications in the operating procedures to optimise resource & manpower utilisation

A strategist cum implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully

Expertise in managing maintenance procedures, In depth experience of fault analysis, Defect Rectification of Aircraft systems, Flying controls, Landing Gears,power plants, with reference to Aircraft manuals, all related Air publication, Drawing and Documentation to enhance availability with good maintainability

ORGANIZATIONAL EXPERIENCE

Dec’94 – Dec’14 Indian Air Force

Growth Path:

Dec’94 – Dec’96 Under Trainee, Chennai

Jan’97 – Apr’02 Air Frame Technician, Hyderabad

May’02 – Oct’05 Senior Technician, Nagpur

Oct’05 – Jun’08 Supervisor, Hindon

Jul’08 – Oct’10 Senior Supervisor, Hindon

Oct’10 – Dec’14 Senior Supervisor, Trivandrum

Key Result Areas: Maintenance & Operations management

Headed & supervised Various team to performance maintenance & functional test of Undercarriage System, Hydraulics (including lab testing of hydraulic fluid), Pneumatics, Aircraft Structure & Design, Flying Controls, Air Conditioning, Aerodynamics and Crack Detection

Imparted on-job training to technicians on HS-748 aircraft and conducted continuity training classes to technician on various technical subjects

Monitored life of components and carried out of the phase servicing

Collaborated with Maintenance Control Centre for engineering reliability program

Interfaced with senior management & heads of department for implementing policies & procedures in line with core organisational objectives

Planned & effectuated preventive maintenance schedules of various aircraft to increase machine uptime

Implemented maintenance schedules and carrying out periodic checks to ensure performance of various equipment; maintaining aircraft technical documents for the same

Carried out:

oOverhauling work of equipment, modifications and major repairs to improve equipment efficiency by fault-finding

oAircraft technical snag diagnosis and leading a team of technician for problem solving

oInspection of aircrafts on daily basis

Quality Assurance

o Coordinating implementation & documentation of quality system.

o Assisting QA team in reviewing the operational practices, identifying the areas of obstruction/ quality failures and advising on system and process changes for qualitative improvement and energy conservation.

Safety and Compliance

o Managing the safety in the plant and minimizing accidents/losses.

o Maintaining a high level of quality and discipline amongst the work force across the department.

oLiaising with external agencies & regulatory authorities to ensure compliance to the requisite rules & regulations and obtaining the requisite clearances

Accomplishments:

Bestowed with Flight Safety Awards in 2009 & 2012 for exemplary professionalism performance

Received Station Commander Appreciation for outstanding performance during the financial year 2011 – 12

Organized:

oEvent for 1000 participants in Bangalore

oRecruitment Rally for 5000 aspirants in Greater NOIDA, UP

ACADEMIC DETAILS

2012 MBA (Marketing) from Sikkim Manipal University, Delhi

2003 BA (Humanities) from, Osmania University, Hyderabad

2013 BSC in Science from IGNOU

Other Credentials:

Diploma in Retail & Showroom Management from IMDR, New Delhi

SAP MM from Alien Soft, NOIDA

Basic Aircraft Maintenance Licence in Heavy Aircraft, from DGCA, India in 2007

Degree in Mechanical Engineering from MTI, AF in 1996

Certificate in Security Management from IGNOU

IT Skills:

Well versed with SAP MM, MS Office, Windows (From 98 to 7) and Internet Applications

PROFESSIONAL ENHANCEMENTS

MCF on HS – 748 in 19997

Non Destructive Testing for 1 week in Dec’05

Workshop on Structure Repair for 1 week in Nov’11

PERSONAL DETAILS

Date of Birth: 27th September 1976

Languages Known: English and Hindi

Passport No.: G6725368 (Valid Till 28/01/2018)

AME LIC No.: 10971

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