Customer Service Engineer

Abarna Sundaramoorthi

Email: ******.******@*****.***

Phone: +65-81451640/+91-968*******

Career Objective

With overall 5+years of experience in electronics, I possess exceptional skills in educational domain. I have a great passion towards learning new technology. I have expanded my role across technology, domain and leadership areas. I have a very good rapport with my team and have the ability to mentor rookies and groom up a team. I am looking for a challenging technical role where I could exhibit my delivery skills and also ensure that my passion of learning new areas technically is also met.

Professional Summary

Over 5+ years of experience in Electronics industry with product lifecycle management account involve administrative roles such as assigning junior staff duties and shifts. He appraises employees in the production docket and recommends promotions and demotions

o4+ year as Quality Assurance team member in with exposure to the functional scope and process. Have developed automation scripts for the installation which reduced a 5 person hour activity to 1 person hour activity.

oAlso serves as an adviser to management regarding production-related purchases, quality control and other pillars of production.

oProduction engineers have various roles and responsibilities, including design, devising efficient means to produce parts or products, supporting quality control and confering with management to stay on budget and meet production deadlines.

In depth knowledge on Education domain, exposure to SDLC life cycle end-to-end

Have delivered multiple projects from start to end – Assessment Reporting, Mobile based applications – mConnect, Connect Public Speaking. Maintenance activities and module development in inspection,testing various boards.

Good customer interfacing skills

Excellent mentoring and leadership qualities

Easy adaptable to new technologies/ platform, ramping up junior team members

Professional Experience

Organization : JAK Engineering And Construction Pvt Ltd (Singapore)

Designation : Customer Service Administrator

Duration : Mar 2016 TO Till Date

Administrative Planing Admin must spend part of their workday using computers to plan production schedules and budgets for specific projects. They might also use their planning time to develop new procedures for items already in production or to be produced in the future, and meet with other departments to discuss product development. Engineers must also familiarize themselves with the types of equipment they might have to order and install for new projects, always keeping track of costs. Production schedule planning also involves managing work shifts for team members.

Responsible For Providing office assistance & general administrative duties

Work Closely with Sales team and assist operational team

Perform data entry and documentation with filling and archiving of documentation

To provide general support and project co-ordination

Correspond to E-mail enquiries and handling customer queries

Update and maintain fast and current staff schedules

Administrative duties relating to function of office works

Maintain and update personal files efficiently and ensuring all supporting documents from new employees are submitted timely and in order.

Responsible for keying of personal data into Timesoft software and ensures that the system is updated and accurate.

Responsible for monthly payroll process

Responsible for assisting in various salary and benefits administrative functions

Assist in managing ad-hoc projects and assignments carried out in the department.

Professional Experience

Client

ESAB

Domain

Quality Assurance

Organization

Dell Services

Role

Junior Engineer

Duration

Apr 2012 to Jan 2016

Team Size

25

Solving problems Every production engineer is responsible for the procedures or protocols that are used in the manufacturing process. One of their main duties is troubleshooting all steps in this process, and seeking improvement in procedures wherever necessary. They must be able to determine from where in the production line a problem originates, such as issues with machinery needing to be fixed, cleaned or redesigned, or if a worker is not adhering to the proper steps in manufacturing, such as using the equipment incorrectly or not assembling products properly.

Input of the Gerber data.

Verification of the data, optionally DFM.

Compensation for deviations in the manufacturing processes.

Output of the digital tools.

Responsibilities:

Inspection and Test status on PCB boards Setting up the client environment

Document and Data Control.

Corrective and Preventive Action for upcoming problems

Maintaining Seven QC Tools.

Achieve the daily Production target through drives the supporting department and teams.

Reducing of rework on daily basis to corrected the rejected boards.

Conducting the safety audit.

Meet the production target and making defects free products.

Time Study of the process.

Making of job quality and work allocation.

Maintain the Man power.

Troubleshooting motherboard components level problem.

Handling of different customers like user calls responsibilities in motherboard problems.

Production Engineer Duties:

Scale and integrate resources. Usually required to consider physical, human and financial resources at high efficiency and low cost, yet considering the possibility of continuous further improvement.Make proper use of math and statistics to model production systems during decision making process.Design, implement and refine products, services, processes and systems taking in consideration that constraints and particularities of the related communities.Predict and analyze the demand. Select among scientific and technological appropriate knowledge in order to design, redesign or improve the product/service functionality.Incorporate concepts and quality techniques along all the productive system. Deploy organizational standards for control proceedings and auditing.Stay up-to-date with technological developments, enabling them to enterprises and society.Understand the relation between production systems and the environment. This relates to the use of scarce resources, production rejects and sustainability.

Technical Skills

Languages

C,C++

Operating Systems

Windows 2000,android,Ms-office

Web Related

HTML

Version Control System [CVS]

Perforce, SVN

IDE

Eclipse

Professional Experience

Client

Bloom Energy

Domain

Quality

Organization

Avalon Technologies

Role

Quality Controller

Duration

July 2010 to Apr 2012

Team Size

10

Description:

Engineer new application for existing products and optimum performance of production system.Convey production system information to appropriate parties.Help develop strategies related to industry trends and project future business.Analyze customer requirements and develop product offerings on assigned projects along with proposal team. Areas that should not be soldered may be covered with solder resist (solder mask). One of the most common solder resists used today is called "LPI" (liquid photoimageable solder mask).A photo-sensitive coating is applied to the surface of the PWB, then exposed to light through the solder mask image film, and finally developed where the unexposed areas are washed away. Dry film solder mask is similar to the dry film used to image the PWB for plating or etching. After being laminated to the PWB surface it is imaged and develop as LPI. Once common but no longer commonly used because of its low accuracy and resolution is to screen print epoxy ink. Solder resist also provides protection from the environment.

Responsibilities:

Understanding their core business

Provide technical guidance and teach problem solving techniques.

Participate in equipment design changes to meet customer need and improve quality.

Arrange customer visit to Organization’s facilities and judge relevant customer projects.

Prepare and present technical sales presentations focusing on value to customer.

Support preparation of technical quotation packages related to production system.

Key Contribution:

Setting up the build process

Maintaining code quality through System

PCB Technology A printed circuit board (PCB) mechanically supports and electrically connects electronic components using conductive tracks, pads and other features etched from copper sheets laminated onto a non-conductive substrate. PCBs can be single sided double sided or multi-layer (outer and inner layers). Multi-layer PCBs allow for much higher component density. Conductors on different layers are connected with plated-through holes called vias. Advanced PCBs may contain components - capacitors, resistors or active devices - embedded in the substrate.

When the board has only copper connections and no embedded components, it is more correctly called a printed wiring board or etched wiring board. Although more accurate, the term printed wiring board has fallen into disuse. A PCB populated with electronic components is called a printed circuit assembly,printed circuit board assembly or PCB assembly (PCBA). The IPC preferred term for assembled boards is circuit card assembly and for assembled backplanes it is backplane assemblies. The term PCB is used informally both for bare and assembled boards.

Education Background

Bachelor Of Science in Electronics-Passed out (2010)

AVC.College, Mayiladuthurai,Tamil Nadu

Master Of Science in Electronics- Passed out (2012)

Annamalai University, Chidambaram,Tamil Nadu

Personal Information

Name: Abarna Sundaramoorthi

Date of Birth: 18-Jan-1990

Mobile Number: +65-81451640/+91-968*******

Email Id: ******.******@*****.***

Languages Known: Tamil, English

Work Pass: S Pass (0 37132497)

Reason for leaving: I am interested in a new challenge and an opportunity to use my technical skills and experience in a different capacity than I have in the past.

Expected Salary: $ 2600

Declaration

I here by declare that the information given above is true to the best of my knowledge.

Place :

Date :

ABARNA.S

Contact this candidate