Customer Service Sales

Shailes Agrawal

Mobile: +91-991******* ~ E-Mail: *******.**********@*****.**

CAREER INDEX

Since Nov-2015 Till Present with www.askmegrocery.com- (Getit Grocery Pvt Ltd).

as a Hub Co-Ordinator

Significant Highlights:

Accountable for overall Banking - Sales & Order Process Operations of Retail Online business.

Adhere to follow orders and procurement processes.

To develop a sales plan for the day/ week / month / quarter and monitor the same.

Managing, developing and motivating staff to increase sales and efficiency.

Handling QRC raised and customer complaints.

Effective handling of grievances and counselling of staff.

Maintain Hygiene & Adhere processes for HUB

Focus on high customer service standards and operating on regular feedbacks from consumers.

CAREER RECORDS

Since July-2013 To Oct-2015 with Reliance Retail Ltd – Reliance Market

Sr. Customer Service Associate (July 2013 To Sept 2015) (Accounts & Finance)

Assistant Department Manager (Oct 2015 To Nov 2015)

Accountable for overall Banking, & Operations of Retail/Wholesale business for 12 thousand Sqft of the store.

Ensure 100% adherence to company’s SOP/AUDIT COMPLIANCES in store.

To effectively handle customer complaints and resolve it pertinent to bills and products prices.

Handling Cash movement – Petty Cash – Operational Cash – Kirana Delivery Cash.

Handling Daily Banking & CMS.

Taking care of billing activity and cash related issues with customers.

Preparing the entire Audit document.

Monitor grooming and service standards on daily basis.

Daily Briefings of Cashiers & staffs.

Maintain the MIS and all required and banking data for Finance & Accounts.

Achievement

Promoted From Sr. Service Associate To Asst. Department Manager From Oct-2015.

EXPERTISE IN SAP

SD Module

Warehouse Module - MB52 - MB51 –ZMCH

Banking Related – Z-Store- Z-Col FbL5 VF03 – MM60 & many more pertinent to Banking & Finance.

SCHOLASTICS

Done M.COM from Sardar Patel University v.v.nagar.

I have completed B.com from Maharaja Sayajirao University, Baroda, Gujarat in the year 2011.

HSC (Commerce) from Gujarat State Education Board, Baroda, Gujarat and secured 64.40 % in the year 2008.

SSC from Gujarat State Education Board, Baroda, in the year 2006.

Technical Skills

Data Communication, Computer Networks,

MS – Office - Tally ERP9

SAP For Commercial & Inventory

PERSONAL DOSSIER

Date of Birth : 04th June 1991

Current Address : Block7/14,Panchmukhi Housing Flat, Near Vasna Jakat Naka Vasna - Bhayl Road-

Vadodara-Gujarat.

Permanent Address : As Above

Marital Status: : Un-Married

Languages Known : English, Hindi and Gujarati.

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