Customer Service Manager

MARGA C. SEWERYN

**** ******** ****, ******* *******, Illinois 60169 . 847-***-**** . ************@*****.***

High degree of self-motivation, integrity and foreword thinking, strong ability to organize, develop and translate concepts into finished projects while meeting customer expectations, upholding business standards and meeting financial targets.

CHICK-FIL-A

Director of Hospitality and Catering, Vernon Hills Il 2014-2015

Provided on-site leadership for all daily business, responsible for daily cash management, scheduling and customer service & satisfaction,

Participated in the hiring & training of new team members, 5 tier training, while managing a staff of 45 full and part time employees

Managed Food and labor costs and maintained sanitation and safety requirement

Oversight of the daily catering business, food quality, deliveries

CREATIVE DINING SERVICES (CDS)

Director of Dining Services at Judson University, Elgin Il ' 2009-2014

Led the on campus Dining Services operation managing a 1.5 million dollar hospitality program for the 500 college students on meal plan, in addition to catering and special events.

Managed a staff of 30 full and part time staff members in addition to 40+ university student staff. .

Ensured all CDS, health and safety regulations were upheld. '

Catering Manager at Trinity International University, Deerfield, IL . 2008-2009

Customized menus for special events in consultation with chefs.

Assisted in recruiting and training permanent and student staff. .

Monitored product quality and service. .

Purchased catering stock items, equipment, linen, flowers and decorations. .

Built outstanding customer loyalty between the University and CDS. .

Ensured all CDS, health and safety regulations were upheld.

WLLOWCREEK COMMUNITY CHURCH, South Barrington, IL

Assistant to Catering Manager 2007 - 2008

Assisted in the hospitality planning and organizing of seven yearly conferences as well as three seasonal events. '

Supervised volunteer teams in performing duties necessary to support the hospitality needs of conference and special event guests- '

Held weekly meetings with volunteer decorating teams to created complementary event decor

Children's Ministry Stage Set Designer 2004 -2007

Translated the visions, ideas and concepts of six different teachers into age appropriate stage sets, large three-dimensional props, puppets, banners and teaching tools.

Responsible for creating themed set designs for six locations representing six different developmental levels of children's groups. '

Supervised volunteer teams to assure completion of projects in a timely manner

Early Childhood Supply Coordinator 2001-2005

Responsible for developing visual tools to communicate with children infants ages2 through 5 by means of tactile and sensory learning- .

Met with program leaders to devise a variety of ideas and themes to creatively teach diverse age groups.

AT HOME MOM/ HOME SCHOOL INSTRUCTOR 1992 -2006

Successfully taught four children at three levels of education based on the Abeka, Sonlight and Saxon Math Developed, planned and promoted group activities and large events for home school cooperative organizations throughout the northwest suburbs. '

Scheduled and coordinated volunteers to support activities and events while ensuring child safety

CAKES BY COLLEEN, Chicago, IL

Cake Decorator. l99l - 1992

Decorated wedding and specialty cakes. '

Spoke with clients, assisted drop in customers, attended bridal trade shows to display and promote company.

DELISH CAFE & BAIGRY, Chicago,Il

Production Chef ' 1989 - 1990

Prepared specialty food and bakery items at a downtown Chicago retail setting. '

Responsible for creating and preparing custom catering memrs for corporate clientele.

CALIIIAN GOTOFF CATERING COMPANY, Chicago, IL

Private Chef 1987-1989

Planned and prepared breakfast and lunch for the Executive Committee including the president, vice presidents, board members and guest of Lakeside Bank.

Assistant Chef ' Prepared and staged catering events for high end Chicago area clientele in and throughout the north shore regions.

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