Microsoft Office Manager

SUMMARY OF QUALIFICATIONS

Over ** Years of experience as a Fine Dining Server, In-Room Dining Server & Banquet Server

Ability to present chef specials, efficiently expedite guest needs, and focus attention accurately on details

Highly skilled to multi-task multiple tables while time managing courses and beverage preparation

Possess a professional demeanor with excellent communication skills, server etiquette, and a natural ability to maintain guest satisfaction

PROFESSIONAL EXPERIENCE

Pacific Enforcement Response Center 2014-2015

Law Enforcement Support Analyst Laguna Niguel, CA

McAulay Brown, Inc. 800-***-****

Performed detailed analytical & research support services; Conducted background & criminal history checks

Recommend removal of criminal Aliens or referral to Criminal Alien Program adhere to executive orders

Verified the return of fugitive Aliens previously removed from the US

Tracked and Monitored progress of Immigration and Custom Enforcement Field Offices

Ritz-Carlton 2013-2014

In- Room Dining Server also served Banquets and Raya Restaurant Dana Point, CA Food & Beverage Manager- Rene Clemente, 949-***-****

Adhere to Ritz-Carlton Gold Standards

Set in-room dining tables according to service standards; Serve guests in the privacy of their room

Communicate with both the telephone sales agent and kitchen to ensure guest request

Build relationships & communicate guest preferences with management

Complete closing duties; retrieve in-room dining tables, restock preservatives, polish utensils

Sarducci’s Restaurant 2006-2012

Dining Room Server San Juan Capistrano, CA

Owner- Tom Bogdaski, 949-***-****

Develop strategies to nurture guest engagement and employee morale

Facilitate restaurant growth through employee training and coaching

Present evening specials and wine selection to guests

Prepare salads and desserts per guest request

Organize and prepare guest requests & maintain guest satisfaction

TOOLS, TECHNOLOGY & LANGUAGES

Proficient in Microsoft Office, Excel, Power Point, Word & Point of Sale Systems

Fluent English and Farsi (Persian)

EDUCATION

University of California, Irvine- Master’s degree, Criminology, Law & Society May 2014

California State University, Fullerton- Bachelor’s degree, Criminal Justice May 2012

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