Customer Service Human Resources

Carol K. Fred

Phone: 317-***-**** Email: acv3pz@r.postjobfree.com

Address: **** ******* ***** *****, ************, IN 46220

Executive Summary

Highly qualified and dedicated professional with over 15 years of combined human resources, executive support, and administrative leadership experience. Adept at streamlining workflow processes for executive-level leadership, improving overall productivity, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal support performance. Currently seeking an HR/Administrative Support position which will effectively utilize all skills, abilities, and areas of expertise as follows:

Administrative Leadership

Business Plan Development

Customer Service

Staff Training/Supervision

Appointment Scheduling

Personnel Safety

Office Management

Hiring/Onboarding

Record/File Maintenance

Employee/Client Relations

Team Collaboration

Database Administration

Inventory Control

Expense Reporting

Calendar Management

Cash Management

Document Drafting

P&L Accountability

Core Competencies

-Providing administrative support to executives, such as answering/screening phone calls, scheduling meetings, creating/mailing correspondence, organizing files/reports, and resolving discrepancies.

-Assisting with several clerical and office operations, including copying, spreadsheet development, filing, ordering supplies, faxing, distributing mail, generating reports, and projects as assigned by senior management.

-Responding to employee concerns and resolving all problems while ensuring the delivery of exceptional customer facing through fast and accurate responses.

-Solving problems and issues by utilizing finely-honed interpersonal and communication skills while nurturing relationships with clients, superiors, coworkers, and other business professionals.

-Conducting research, supporting/training staff, billing clients, analyzing/reporting data, organizing and managing filing systems, and utilizing the office database to input/retrieve information.

-Ability to prioritize tasks, react to dynamic work priorities, and maintain consistent dependability.

Education

Colorado Technical University B.S. in Business Administration, Concentration in Human Resources

3.93 GPA – Graduated Summa Cum Laude (2014)

Professional Experience

Americold Logistics Executive Assistant/Interview Schedule Coordinator Nov. 2014 – May 2016

Omni Group North America/Manpower HR Generalist (at Americold) Mar. 2012 – Nov. 2014

L&S Construction Assistant Office Manager Nov. 2010 – Jan. 2012

Ricker Oil, Inc. Customer Service Representative Oct. 2008 – Nov. 2010

Wild Bean Café/BP-AM/PM Café Lead Jul. 2007 – Mar. 2008

Papa John’s Pizza Shift Leader Feb. 2000 – Sept. 2007

Volunteer Activities

Served as Second VP, Treasurer, President, Volunteer Coordinator, Library Volunteer, and Officer for various executive committees and clubs.

Contact this candidate