Customer Service Management

OBJECTIVE

To obtain a challenging position in the Logistics field that will effectively utilize and enhance my current skills and experience to promote future growth.

EDUCATION

Bachelor of the Arts in Information Science & Policy/ Minor in Sociology

University at Albany, SUNY Albany, NY Jul ‘03

Associates in Applied Science

College of Agriculture & Technology at Cobleskill Cobleskill, NY Dec‘00

SKILLS

Proficient in MS Office XP, Windows 10 (Excel, PowerPoint, Word, Outlook, and Project)

Proficient in Cargo wise, Adobe Reader, Photoshop 5+, Trade point, and AS400

Self-motivated professional with ability to adapt to fast-paced environment. Supervisory experience.

Proven ability to quickly learn and apply new technologies while delivering positive results

Effective negotiation skills - Experience with customs, govt agencies, airport personnel, carriers & vendors

Great customer service, and problem solving skills. Detail oriented with excellent follow up skills

Client Focused with excellent interpersonal, written and verbal communication skills

EXPERIENCE

Cargo Trans Inc., Valley Stream, NY

Import Senior Associate Nov ‘15 – Jun ‘16

Responsible for filing AMS for imports from South America and India

Provide delivery quotes for both local and international customers

Advise agents how to consign bills of lading and ports to utilize for their shipments

Open and monitor both air and ocean freight shipments from booking to delivery

Ozburn-Hessey Logistics – OHL Franklin Square, NY

Ocean and Air Import Coordinator Aug ‘14 – Nov ‘15

Provide delivery and trans-load options for inbound shipments from Europe and Asia.

Approve debit notes from Foreign Offices and Agents.

Negotiate rates with carriers; prepare and submit quotations to prospective accounts on a daily basis.

Monitor inbound rail shipments from via Canada to USA

Assist with approving inbound shipments from Asia and Europe

Implement an effective strategy to track original documents both inbound and outbound.

O.T.S Astracon Jamaica, NY

Ocean and Air Import Analyst Feb ‘13 – Feb ‘14

Directed inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management. Provide price quotations for moving and storage services

Planned and implemented improvements to internal logistics systems or processes

Recommended optimal transportation modes, routing, equipment, or frequency

Monitored product import or export processes to ensure compliance with regulatory or legal requirements

Resolved problems concerning transportation, logistics systems, imports or customer issues

Negotiated with suppliers or customers to improve supply chain efficiency or sustainability

Established and Maintained professional relationships/partnerships with business clients

Created policies & procedures for logistics activities. Designed online filing system for files and courier receipts

JM Rodgers Company Elmont, NY

Ocean and Air Import Lead Aug ‘10 – Sept ‘12

Directed and allocated daily tasks to team members. Oversee development ensuring all targets are met

Created and managed daily operational procedures to improve file management

Coordinated with Clients/Vendors/Agents to obtain and validate files for processing

Liaise with President and Import Managers to manage resource contention and recommend improvements.

Liaise file processing with Import Security Filing, Raters, Entry Writers and Traffic Department

Communicated with Steam ship lines, and Freight Forwarders to confirm freight releases

Responsible for checking debit notes and credit notes from agents for accuracy

Ocean Import Agent Dec ’09 – Aug ‘10

Managed courier receipts/tracking number for checks and OBL in Trade point for transparency

Analyzed Bills of Lading, perform document checks ensuring files adhere to regulatory requirements

Created courier receipts to dispatch endorsed OBL’s and checks to vendors

Utilized MS Excel to log and manage original documents received from customers

Opened Ocean, Air and Truck shipment transactions on a daily basis

Created EDI with I.T department for customers to check their shipments online

Cargo Partner Network, Rosedale, NY

Air Import/ Export Manager Feb ‘07 – Dec ‘09

Managed Air Import/Export department overseeing daily operational functions including shipments, client management, documentation, account management and managerial support for junior employees

Re-organized and implemented a functional op-model for the company’s air import business

Monitored expense of vendor services for the company’s Air Import/Export departments

Negotiated and liaised with major International and US airlines to provide competitive rates for clients

Facilitated training for Air Import and Export employees

Examined accuracy of Dangerous Goods documents and packaging before dispatching to the airline

Air Export Agent Jan ’05 – Jan ‘07

Negotiated contracts with external vendors and business partners nationwide and overseas

Maintained a goal oriented environment while facilitating client needs and expectations

Provided financial reports for senior managers at Cargo Partner Network

Coordinated all air export shipments to headquarters in Vienna Austria

Generated invoices for all export shipments

Prepare transactional reports to track/monitor shipments, client accounts and business profitability

Air Import Analyst Mar ’04 – Jan ‘05

Created and managed files for air import department. Collected customer payments for air shipments.

Served as a business liaison between business managers and clients

Monitored customs release for customers and provide authority to make entry for brokers

Coordinated delivery and distribution options for business clients nationwide

Created client accounts on MS Excel and AS400 system to communicate earnings to senior managers

REFERENCES Furnished upon request

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