Management Customer

GILBERT LOPEZ

**** ****** ********* # ** 347-***-****

Rego Park, NY 11374 *******@*****.***

COLLECTION MANAGEMENT PROFESSIONAL

FINANCIAL MANAGEMENT CUSTOMER SERVICES ACCOUNTS MANAGEMENT Dynamic, articulate, and highly dedicated Collection Management Professional with 15+ years of professional experience as a senior collection specialist & analyst. Proven and highly recognized track record of accomplishments in streamlining accounts, negotiating payments, resolving disputes, executing excellent customer services, reviewing & drafting reports, and minimizing bad debts. Strong communication, writing, and interpersonal skills with the great ability to grow and excel in a fast-paced working environment. Areas of Expertise

Customer Services

Account Management

Drafting Reports

Costing & Budgeting

Financial Management

Communication Skills

Quality Assurance

Organizational Skills

Timeline Management

Negotiation Skills

Problem Solving

MS Office Suite

Key Skills Assessment

FINANCIAL MANAGEMENT – Proven success in efficient and effective management of funds in such a manner as to accomplish the objectives of the organization. ACCOUNT MANAGEMENT – Committed to manage relationships with particular customers and maintain the company's existing relationships with a clients, so that they will continue using the company for business. Professional Experience

MILBERG FACTORS, INC., NEY YORK, NY 04/2007 – 07/2016 SENIOR COLLECTION ANALYST

Proficiently streamlined approximately 500 retail accounts, negotiated payment plans and settlements for customers with financial problems, and resolved customer/client issues regarding disputes.

Skillfully supported with account reconciliations using tact and diplomacy, liaised closely with credit officers and account executives, and drafted and reviewed monthly trial balance reports. IDB FACTORS, INC., NEY YORK, NY 02/2002 – 03/2007

SENIOR COLLECTION SPECIALIST

Spearheaded high volume workload of retail and wholesale accounts, recognized and resolute accounting issues and client problems such as disputes and payment in a reasonable timely manner.

Competently negotiated payment plans to ultimately pay down balances as well as monitored assigned accounts- Customer calls, account adjustments, small balance write off, and customer reconciliations. CIT GROUP, NEY YORK, NY 05/1999 – 01/2002

COLLECTION ANALYST

Spearheaded outstanding retail and wholesale accounts, organized and resolved customer inquiries, grievances, and disputes in a tactful and diplomatic manner, and assisted A/R Department.

Keenly analyzed customer financial condition and authorized customer credit lines, minimized bad debt risk, participated in process improvement projects, and supported other management directives. Education

High School Diploma, Baruch College, New York, NY

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