Customer Service Representative
Resume:
William S. Huff
*******@****.***
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Objective
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An opportunity to be employed in an organization that is focused on growing and expanding into new opportunities that will challenge employers and employees alike for success. A position that will enable me to apply my strong organizational skills, educational background, experience and training, and ability to work well with people.
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Education
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Ohio Christian University, Circleville, OH Dean’s List 2011-2014
B.A. Cum Laude Business Administration/Management 3.71 GPA
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Professional Experience
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Liberty Mutual, Fairfield, OH June 2015-Present
Financial Operations Representative II,
Maintained accuracy of financial records; reviewed and validated data elements against policy, for accuracy; performed routine calculations, balancing, and responses to customer inquiries.
Liberty Mutual, Fairfield, OH August 2014-June 2015
Associate Customer Service Representative,
Served as primary contact for support and service of commercial insurance policies. Addressed questions and concerns from policy holders, agents, and business partners in an accurate and timely manner.
The Kroger Company, Middletown, OH February 2010-July 2014
Cashier,
Cashed out customers’ orders in a timely fashion, and making sure the customer found all the products they needed.
The Bridge Tutoring Center, Circleville, OH
Business Tutor,
August 2012 - May 2014
Tutored fifteen students over a two-year span, encouraging them and teaching them how to achieve higher academic success in Business classes. In addition, keeping track of grades and how students progressed in classes.
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Accomplishments
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First place finisher in the bi-annual business plan competition at Ohio Christian University. Submitted written business plan and drafted marketing and landscaping ideas for local lawn care companies.
Nominated by the Dean of the School of Business & Government a former top executive for Fortune 100 companies to be an Original Founder of the Debate team at Ohio Christian University.
Selected by the supervisor of Billing Services Call Center to be a part of the Root Cause Problem Solving Team.
Nominated by the Dean of the School of Business and Government to be inducted into Sigma Beta Delta.
Nominated by the Dean of the School of Business & Government, to attend a Business Advisory Council, to discuss relevant business issues.
Handpicked by the Dean of the School of Business & Government, to visit a U.S. Congressman and a U.S. Senator as an ambassador for the university.
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