DESIREE HILL

**** **** ****** ***** ***** Petersburg, FL 33712 813-***-**** acv3oo@r.postjobfree.com SUMMARY: Experienced Insurance and Office Professional with a background of providing effective financial management and personalized customer care in a fast paced environment. Past achievements include Top Producer with Insurance Maketplace and Owner / Operator of a successful home health business which required frequent travel on short notice. Solid interpersonal, business and negotiation skills combine to produce a positive bottom line result. Expertise includes:

Personal, Casualty and Property Loss

Claims Adjuster License

4 40 CSR

Insurance Policy Coverage Knowledge

EXPERIENCE: Community Health Center of Pinellas County – St. Petersburg, Fl. 03/13 – Present Case Management Support

Establish and maintain ACO, Medicaid, Medicare Managed care / patient care.

Found and recovered $250,000 in past due accounts that had been overlooked.

Prepare and maintain graphs to report Medicare changes, d/c, and in patient status.

Work hand in hand with provider and patient to ensure continuity of care. Celebrity Style –St. Petersburg, Fl.

12/05 – 03/13 Doula Palliative Care / Owner / Operator

Operated couture home, health and companion services with a high end, luxury focus.

Employed, trained, supervised an exceptional staff.

Developed leads from consistently positive word of mouth referrals.

Travelled throughout the state of Florida to serve client base. SOD SOD SOD St. Petersburg, Fl.

05/03 – 12/05 Office Manager

Estimated costs for sod installation.

Efficient dispatcher for sod coordination, transport,and installation.

Executed accurate AR/AP and Payroll, daily and weekly.

Used strong negotiation skills to obtain best outcome for company.

Resolved customer issues peacefully and amicably, retaining a satisfied customer base. Insurance Marketplace – Ocala, FL & St. Petersburg, FL 02/03 – 12/04 4 40 Customer Service Representative

Consistently a top sales producer.

State Farm – Ocala, FL

02/02 – 02/03 4 40 Customer Service Representative

Learned about the insurance industry and served customers in high volume agency. EDUCATION : Central Insurance School – Clearwater, FL 2016 Professional Claims Adjuster

Gainesville Insurance School – Ocala, FL

2002 4 40 Customer Service Representative

C ommunity Education Center – Ocala, FL

1996 High School Diploma