Customer Service Sales

RANDY K. MICKLES

**** *. ******** ******, *******, IL 60617

312-***-**** ********@*****.***

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales

•Dynamic customer service professional experienced in both call-center and retail store settings.

•Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

•Build and maintain enduring customer relationships to boost sales and generate repeat business.

Experience

Macy's, Chicago, Illinois

Sales Manager, 08/2014 - Present

•Attending to customers ever need and politely asking questions to understand their needs.

•Receiving deliveries, unpacking, re- shelving and re-storing stock.

•Always keeping up with the shop and display shelves, Making Sure their clean and tidy at all times.

•Involved in regular stock checks and stock takes.

•Customer Management

•Provided %100 Customer Service and loyalty to all.

•In-store Promotions

•Being vigilant at all times to help minimize stock loss through theft, loss and damage.

•Ensuring all health & safety procedures are effectively carried out.

•Handled multiple tasks in a retail setting while meeting sales goals.

Costco, Chicago, Illinois

Consumer Demonstration Specialist, 06/2013- Present

•Respond to inquiries, providing quality service to customers and associates inquiring about products or status.

•Listen attentively to client needs to ensure a positive customer experience.

•Access electronic and paper cataloging systems to look up product information and availability.

•Strive for complaint resolution; commended by supervisor for the ability to resolve problems and avoid escalations.

•Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Gate Gourmet, Chicago, Illinois

Customer Service Representative, 4/2012- 5/2013

•Was responsible for the assembly and delivery of meal service.

•Provided efficient, courteous, quality service and properly portioned foods according to the menu, with a high standard of customer service details.

•Received food orders from the customers and recommended new dishes.

•Sorted customer queries related to food preparation and ingredients.

•Maintained proper storage of food to meet sanitation standards.

•Maintained cleanliness and hygiene around the cooking stations.

CVS Pharmacy, Chicago Illinois

Sales Associate, 3/2010- 2/2012

•Assisted customers with product selection and queries.

•Investigated and resolved customer complaints.

•Set up store displays.

•Operated cash register as and when necessary.

•Managed shelf stocking and pricing activities.

•Handled inventory and stocks.

References Available Upon Request

EDUCATION

Southern Illinois University, Carbondale, Illinois, 2008-2010

Business Management, 08/2008- 12/2009

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