Customer Service Medical

Heather Handley 615-***-****

**** ********* *****, ****** ****, Tennessee 37174 **********@*****.***

Professional Profile

I am an innovative and ambitious professional with eight years of experience in the medical industry, five of which have been in medical purchasing and new clinic set-up. I am accustomed to coordinating and implementing new operations, providing excellent customer service, developing and maintaining the efficiency and standards for operations, and am comfortable with leading as well as being a part of a team.

Skills

Planning and Organization

Project Management

Communication, both written and verbal

Excellent Interpersonal Skills

Leadership and Team Building

Computer/Technical Literacy-SAP

Microsoft Office Specialist Certified-Excel, Access, PowerPoint

Education

B.S. Public Relations-Journalism and Advertising

Middle Tennessee State University

May-2006

Experience

2011-Present

The Little Clinic, LLC- Corporate Office

Nashville, Tennessee

Purchasing Coordinator/Buyer

Manage the entire supply-chain process from creating RFI’s and RFQ’s, creating Purchase Orders and Blanket Orders, analysis of product inventory in the warehouses, tracking/delivery of FFE items and medical supplies while continually comparing cost savings and negotiating with vendors.

Coordinator, along with the New Clinic Set-Up and Clinic Development teams, of supply distribution and management setting up both the new operations and assuring each of the 198 clinics have the materials needed to maintain efficiency and profitability.

Project Leader on the New Clinic Set-Up Process Standardization Rollout and developed the New Clinic Set-Up Plan-O-Gram and Playbook by visiting various clinics, obtaining feedback from patients and Practitioners and implement new equipment to address the safety and cosmetic issues.

Researched new FFE items (exam tables, casework, desks, office chairs, refrigerators) and negotiating the most competitive pricing by working with vendors and the Development Team, ordering the valid quantities and ensuring the FFE items delivered timely and in whole based off of the Development Report.

Project Leader on the implementation of the Computer Automated Ordering (CAO) process which provides cost savings of approximately $56K yearly by eliminating order errors and simplifying the method of receiving product into the clinics reducing the order time by 50%.

Generate and retain reports and information needed to manage all purchases at both the clinical and corporate level, while ensuring invoices are paid promptly and under the correct Capital Appropriation.

Identify research and resolve problems relating to purchasing issues and medical equipment failure while logging/filing forms and documents related to product failure and track trending issues.

2009-2011

Travelers Insurance Franklin, Tennessee

Auto Damage and Medical Payments Claim Handler

Analyzed auto and injury losses, based on: investigation of witness statement, fact of loss physical damages, medical bills and government agency reports to resolve claims as well as negotiate monetary settlements of damages based on accurate coverage and liability analysis.

2007-2009

Travelers Insurance

Franklin, Tennessee

North Carolina Dispatcher

Managed 13 auto appraisers by setting appointments and planning daily assignments.

Implemented the GPS systems tracker and territory maps to ensure each appraiser was getting the maximum amount of assignments completed daily.

2006-2007

State Farm Insurance

Murfreesboro, Tennessee

Auto Damage Claims Handler

Obtained statements, ordered government reports, issued payments, and managed auto repairs and rental processes based on investigation of claims.

*References available upon request

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