IT Manager/Network Support

REGINALD SABIO, ** Redden Court, Bear, DE *****

( (Tel) 718-***-**** * *************@*****.***

SUMMARY

Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills gained in a Help Desk support & IT Manager/Network Support role. Works well independently, or in a group setting providing all facets of computer Help Desk/Network Support such as troubleshooting, installations, and maintenance. In-depth knowledge, & understanding of numerous software packages, & operating systems. Responsible for all day-to-day operations with computers, software, network, Internet, & telephony. Work directly with staff and assists in technology needs for Faculty and Students. Skilled in providing Customer, & End-User Network/Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication, & presentation capabilities. Thorough performance, & have excellent organizational skills. Able to prioritize daily workload. Eager to learn. PROFESSIONAL EXPERIENCE Pacific College of Oriental Medicine, NY Campus,

New York, NY 05/2013 ~ PRESENT

Information Technology Manager/Network Support Specialist

• Responsible for the installation, testing and maintenance of all network services as well as regulating their use through proper network security. This includes but is not limited to file, print, email, web, data base, routers, switches, firewalls and antivirus solutions, remote access, backup and monitoring systems.

• Performs hardware, software and network connectivity maintenance and troubleshooting

• Works with Mac OS 9, X and Windows XP, 7, 8.1 and 10 applications to ensure our staff optimal performance.

• Administration, maintenance, and troubleshooting of the allworx VOIP telephone system, copier/scanner, and fax machines

• Maintains routers/switches, Hub, Wireless Access Points, Ethernet, IP telephony, analog phone, print devices and POE Cameras.

• Maintains up to date procedures, diagrams and documentation of all network infrastructure components and configurations.

• Creates all user accounts, E-mail and distribution lists for network via Active Directory.

• Office 365 Support

• Citrix support for our CampusVue student information system

• Maintains software updates on desktop and laptop systems

• Coordinate the repair or replacement of down equipment, and proactive scheduling of the equipment maintenance.

• Work on special projects as assigned by the IT Director, Campus Director or Chief Executive Officer.

• Managed technology project for relocation to new school campus

• Use Spiceworks Helpdesk software to track daily support tickets & assign to appropriate depts. Black Enterprise Magazine Earl Graves Ltd,

New York, NY 03/2008 ~ 9/2012

Help Desk Technician

• Administered Jira Helpdesk System

• Provided on-the-job training to new department staff members on Canon copiers and Video Conferencing System

• Provide computer helpdesk support via telephone communications with end-users

• Assists in supporting remote users and VPN access

• Performed diagnostics and troubleshooting of system issues, documented helpdesk tickets/resolutions and maintained equipment inventory lists.

• Mobile device management, connectivity, and troubleshooting

• Responsible for office functionality of telephones and voicemail systems

• Programmed ID Cards into security system and issued them to new and current employees

• Provided computer orientation to new company staff

• Performed hardware and software installations

EDUCATION & TRAINING NETCOM LEARNING CENTER New York, NY

CompTIA A+ and CompTIA Network+: Cert Exams not taken CUNY NYC TECHNICAL COLLEGE Brooklyn, NY

Major in Computer Information Systems: Degree not completed PAUL ROBESON HIGH SCHOOL OF BUSINESS & TECHNOLOGY Brooklyn, NY Diploma in Computer Technology

REFERENCES: To Be Furnished Upon Request

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