Customer Service Manager
Resume:
VERNA GORDON
***** *. **** **. ********, LA ***** *.*.******@*******.*** 225-***-****
OBJECTIVE
Seeking a position in an office environment where there is a need for a variety of office administration skills such as computer operation, data typing, front office services, and database program’s administration.
SKILLS & ABILITIES
Proficient in the following software applications
oMicrosoft Word
oMicrosoft Publisher
oMicrosoft Excel
oMicrosoft Power Point
oQuickBooks Accounting
oWindows 2000, XP, Vista
oMicrosoft Access
EXPERIENCE
BUSINESS & TRAINING SPECIALIST OLD NAVY
AUGUST 18, 2015-PRESENT
Assisted in driving profitable sales by executing the hiring plans created by the Business Operations Manager and General Manager, ensuring all Brand Associates are effectively trained on Old Navy Standards, product knowledge, and all company programs and initiatives. Played a role in ensuring the overall effectiveness of the store’s training needs and easily flex based on the unique needs of the store. Supported strategies that prepare teams for peak business and proactively address concerns that impact store schedules, staffing needs or the general welfare of your teams. Helped ensure profitability by meeting supply and facilities budgets.
INDEPENDENT STYLIST TOTAL CHANGES LLC.
MARCH 2008-PRESENT
Independent contracting hairstylist. Provide hair care services. Maintains Accounts Payable/Accounts Receivable, inventory and supply ordering. Provide customer service, marketing, advertising and all business correspondence.
ADMINISTRATIVE ASSISTANT ROTORSOURCE
MAY 2006-MARCH 2008
Performed a wide range of administrative duties including but not limited to: data entry, phone systems, inventory tracking, shipping and receiving, supply and inventory ordering, multi-line phone system, correspondence drafting and making travel arrangements.
EDUCATION
UNIVERSITY OF PHOENIX, ONLINE
B.A. BUSINESS MANAGEMENT/MARKETING
Anticipated completion date: May 2018
CAMELOT COLLEGE, BATON ROUGE, LA
COSMETOLOGY
JACKSON STATE UNIVERSITY, JACKSON, MS
MASS COMMUNICATIONS
78 hours completed towards B.A.
REFERENCES
DIANE PAYTON, CPA
INDEPENDENT ACCOUNTANT
********@*****.***
LANA LEBLANC
SHANNON BRODEN
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