Administrative Assistant / Customer Service.

Miraida Olivera

Mobile: 786-***-****

**********@*****.***

LinkedIn: https://www.linkedin.com/pub/miraida-olivera/57/a69/983

OBJECTIVE

To become associated with a company where I can utilize my skills and gain further experience while enhancing the company's productivity and reputation.

SUMMARY OF QUALIFICATIONS

Over 11 years of professional experience while thriving in a fast paced, high pressure work environment.

Ability to manage difficult customer service situations and offer solutions with the foresight to identify and promptly respond to clients' needs.

History of developing strong relationships with staff, senior executives, and clients.

Highly organized, conscientious, and capable of adapting quickly to new and evolving environments.

WORK EXPERIENCE

Robert Allen Law., Miami, FL

February 2016 – May 2016

Administrative Assistant

Assist legal department by screening callers and transferring the line to appropriate departments by answering telephones, copying, faxing, filing, scanning, Type and prepare correspondence for review as well as performed basic legal research and noted findings, also demonstrated strong communication, organizational, and problem-solving skills. Greet clients in the office and direct them to appropriate location. Scheduled and confirmed appointments with clients and other personnel. Organize conference room schedule and keep supplies stoked and serve refreshments to guest and clients. Provided essential administrative tasks like handle responsibilities of typing memos, correspondence, reports, preparing client records and filing legal documents.

Gulliver Schools., Pinecrest, FL

June 2015 – October 2015

Accounts Payable Assistant

Maintain historical records by microfilming and filing documents. Reconciling processed work by verifying entries and comparing system reports to balances. Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries. Accomplishing accounting and organization mission by completing related results as needed.

TMF USA Inc., Miami, FL

February 2014 - May 2015

Administrative Assistant

Duties included greeting guests and escorting them to conference rooms. Scheduled meetings and booked conference rooms via office agenda as requested per staff. Collected and distributed mail accordingly. Assisted the office manager with all requests. Made bank deposits, went to post office for specific mailing, maintained office supplies inventory. Ensured operations of equipment by completing maintenance requirements.

Office Team., Miami, FL

March 2012 - February 2014

Consultant

Best Wholesale Office Products., Hialeah Gardens, FL

May 2008 - June 2008

Data Entry Clerk

Provided excellent customer service over the phone. Assisted customers with any inquiries concerning order placement, details, billing discrepancies and return process. Arranged files, customer database and inventory lists. Monitored order progress and coordinated deliveries.

Heys USA Inc., Hialeah, FL December 2007 - March 2008

Office Manager

Responsible for operations and supported other staff as directed by my supervisor. Worked in a fast paced environment while managing a high call volume. Solved customer problems and complaints regarding warranty issues. Arranged meetings, scheduled appointments and ordered office supplies for various departments.

EDUCATION

William H. Turner Technical Arts High School, Miami, FL 33147. Graduation: June 2005

Academy of Information Technology and Entrepreneurship Certificate.

COMPUTER SKILLS

Windows/Mac OS X, Internet Explorer/Safari/Chrome/Firefox, Quickbooks, Outlook Express, Microsoft Office.

LANGUAGES

Fluent in English and Spanish (oral and written).

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