Customer Service Data Entry
Resume:
MARIANNE N. FERRER
San Rafael, Ca *4901
***********@*******.***
Summary of Skills
Election Specialist, case management, managed rental real-estate property, cold calling with focus on closing business deals. Recruiting, administrative support, medical and social service interpretation, customer service, data entry, document editing, and proofreading. Arrange interviews for applicants, maintained database of personnel. MS OfficeSuite, Ceridian, HRIS, People Click, People Soft, SAP, CRM, Taleo. Have strong interpersonal skills, excellent communication skills.
Work History
Eligibility Worker
SF Housing Authority
San Francisco, CA
March – April 2016
Scheduling, support and provide assistance in filling out applications, following up, collaborated with staff and entered residents information in database.
Collecting all required information, making sure that all information are correct and all the HUD requirements are met and qualified applicants based on their income.
Election Specialist / PDS
2015
Assist with the November ballot election, know rules and regulations, translate in Filipino language, edit documents, and help out with the voting process.
Interpreter at Bullseye Interpretation Svcs./ Hanna Interpreting
Redwood City, CA
February 2013- Present
Medical and Social Services Translation for English/Tagalog dialect.
Employment Services Specialist
County of San Mateo, Daly City, CA
11/2013-Mach 2014
Co-taught seminars and computer classes between 13-23 clients, at risk-youth, seniors, immigrants, and dislocated workers on a daily basis. Manage the job information center by issuing and monitoring computer usage for job search up to 60 clients daily.
Create letters and memos using Microsoft Word, flyers using publisher, create Powerpoint presentations for meetings and navigated access database. Created attendance sheet using Excel.
State of Washington Department of Corrections
Community Corrections Officer Intern, Seattle, WA
November 2011 to March 2013
Assisted in providing employment, housing, and change opportunities for offenders released to the community. Also provide offenders community resources necessary in assisting with positive re-entry. Responsible for the monitoring, and accountability of adult offenders in work release programs. Outline expectations of employment, education and treatment programs.
Universal Language and Dynamic Language Services
Tagalog/Ilocano Interpreter, Bellevue, WA
August 2010 to November 2013
Language interpreter for patients who cannot speak or comprehend very much English in hospitals, community clinics and other agencies. Also, translating documents from English to Tagalog or Ilocano (Filipino) dialect.
State of Washington Department of Social and Human Services
Individual Provider, Client Services, Olympia, WA
July 2010 to November 2013
Client's advocate in healthcare and aging services; communicating clearly and effectively in preparing technical information to implement policy recommendations and develop program evaluations. Assisting client in her medical appointments, running errands, and assisting her due to physical challenges as well as keeping her residence in order, also recruiting new union members. Recruiting new members, interviewing, networking and sourcing.
Sojourner Place
Case Management Internship, Seattle, WA
November 2010 to March 2011
Performed intakes, assessments, evaluations, and assisted in fundraising. Developed and implemented rules and regulations, monitor, and modify a written, personalized care plan based on agreed outcomes and goals. Attend community meetings, provide client advocacy in attaining services and assistance in areas such as housing, medical resources, and personal care service. Drug testing and alcohol testing, maintaining confidential information.
Washington Alcohol and Drug Helpline
Chemical Dependency Professional Trainee (CDPT) Internship, Seattle, WA
Mar 2009 to Mar 2010
Phone counselor intern - advised the chemically dependent on their inpatient/outpatient treatment services and other preventative measures / relapse prevention.
Microsoft
HR Assistant, Issaquah, WA
Sept. 2008 to Feb 2009
Maintained employee information in the computer and hard copy files, updating all payroll information, recording new hires, updating changes, and handling paperwork for transfers and terminations with the use of CRM, SAP and Taleo.
Maintaining a relationship with Payroll and all employees to include fielding and solving questions and problems and assisting the HR dept. assist in new hire packet.
T-Mobile
Payroll Administrator, Data Entry, Bellevue, WA
Nov. 2005 to March 2006
Entered timesheets bi-weekly, processed garnishments, child support, I-9 new hire documents, assisting in the HR dept. with new hire packet.
SELF EMPLOYMENT
Managed private properties
1998-2005
Collect rent, show rental units, entering info. in database, make deposits, verify income, do inspections, comply with HUD and other regulations.
Education
Seattle Central Community College, Seattle, WA - Bachelors in Applied Behavioral Science / Social Work.
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