Manager Information Technology

Angel Rodriguez

***** ** ***** ** *****, FL ***** 786-***-****

*****.*********@*****.*** linkedin.com/in/angelrodriguez01

Seasoned Information Technology Professional with 15+ years of experience in configuration, installation, upgrade, maintenance, integration support and monitoring of business critical applications, systems, and networks in Windows and virtualized environment. Strategic thinker who identifies opportunities and leverages technology to enhance competitive advantage. Proven leader, problem solver, and strategist with a talent for grasping new technologies and adapting to high-pressure and mission critical situations.

Professional Experience

Viamontech, Miami, FL Director of Support Operations Jul 2015 - Present

Serve as the technical lead for the Support Operations Team to ensure all day to day activities are successfully managed in a 24/7 environment

Manage multiple Support and Field Operations Teams located in California, Texas and Florida

Develop and document project objective, work plans, team members/structures, progress, strategies, scope and budget to actual performance plans

The Collection, Coral Gables, FL IT Manager Mar 2011 – Jun 2015

Provided Infrastructure Support for VM Servers, Switches, Routers, and Firewalls in a Cisco Environment. Performed the administration of Windows Server 2008/2012, including Office 365, AWS, MS Exchange, SharePoint, Active Directory, DNS and DHCP.

Implemented an IT Internship Program which lowered our support response time to less than 15 minutes

Configured, maintained and led the deployment of new Cisco Infrastructure to include a wireless controller, access points, switches and VoIP Phones

Bill Ussery Motors, Coral Gables, FL IT Manager Jan 2010 - Mar 2011

Improved sales staff production by 13% and overall company productivity with the configuration, implementation, single handle and management of EdgeWave iPrism web filtering software

Wrote and developed technical procedures, workflows, performed basic network and server administration and acted as a technical advisor to lower level technicians

Installed and provided support for Cisco L2/3 devices, VoIP system, Windows Servers and VMware environments

The Collection, Coral Gables, FL Systems Administrator Jan 2007 - Jan 2010

Implemented Desktop Authority Product to eliminate the need of logon scripts, deploy group policies and complete applications, remote management and security management

Administered, managed, and supported dealer-specific applications (ADP WebSuite, Drive, CRM, and vehicle) as well as KeyLogix key management system built on a Red Hat Linux OS platform, individual vehicle brand-related websites, Cisco Call Manager v6.1, Cisco Unity Voicemail, VoIP systems to include Cisco 7900 series phones

Independently sustained the IT Department during the Economic Recession by downsizing the team which saved the company $45,000

United States Army Senior Information Systems Specialist (25B30) Aug 2001 - Aug 2012

Installed, configured, maintained and monitor local and wide-area networks, hardware and software. Provided customer and network administrator services such as password, electronic mail account, security and troubleshooting

Provided solutions to end users over the phone when possible, remotely or by on-site visits and kept detailed records of trouble calls in a work order tracking system

Education and professional credentials

Miami Dade College, Miami, FL Associate of Arts, Management Information Systems (2007)

Florida International University, Miami, FL Bachelor of Science, Information Technology (2018)

MCSE Microsoft Certified Solutions Expert Server 2012 2014

CCNA Cisco Certified Network Associate 2015

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