Customer Service Services
Resume:
Stacey Gladden-Harmon
Columbia, SC 29212
******.*******@*****.***
Objective
Management professional with over 7 years demonstrated experience in employee training and development, project management, manufacturing and business accounting solutions. I have over 8 years of Customer Service experiences. Skills and leading cross-functional team training. Exceptional attention to detail, organizational, analytical and communication skills. Proficient in Microsoft Suite applications, Windows XP, Vista, Internet, and database systems. Highly creative, recognized as a results-oriented and solution-focused individual. For the past three years, I was awarded the Customer Service and Team Care Award. I have a winning attitude towards life and very passionate about my work.
Work Experience
Verification Rep I 2014- 2016
GIS- General Information Services, Inc. Chapin, South Carolina
(10/28/2014- 05/13/2016)
Verifying all Employment and education requirements
Daily reports
Working on all background information
Faxing all request
Researching all documents.
Customer services skills.
Verified all Professional Credentials
Grading Reports and Credentials.
Kelly Services, General Information Services, Inc.
(07/2014- 10/28/2014)
Verifying all Employment and education requirements
Daily reports
Working on all background information
Faxing all request
Researching all documents.
Customer services skills.
Verified all Professional Credentials
Changes were made while our on sick leave, when she returned was unaware of the procedure changes and made some mistakes.
Customer service agent 11/13- 01/14
Sykes, Inc.- Bank of America, Sumter, South Carolina
Reconcile accounts for customer
Working on Bank of America systems
Time management skills
Customer service over flow clerk
Communication Skills
Commute was too much
Transaction Processor I / Customer Service 06/11- 06/12
Driven Brands Shared Services Center, Charlotte, North Carolina
Keying Invoices in the MAS 500 Database
Matching Invoices with Purchase Orders
Detail research of Vendors and Invoice information
Reconciling accounts and Invoices with Vendors
Writing Desk Manuals
Processing store invoices
Customer Service Overflow
downsized
Variance Matching Rep I 11/07– 06/11 Staples Shared Services Center, Inc., Columbia, South Carolina
Matching Invoices with Purchase Orders
Key invoices in Staples-Automatch / Non-Automatch
Working the weekly Shortages Report
Interacting with vendors on a daily base
Writing Desk Manuals
Working with Microsoft 2000- XP
Detail research of vendors and invoice information
Reconciling accounts with vendors
Interacting with Staples Stores running POD’s report
Customer Services Overflow
Opportunity at Driven Brands
Group Support Specialist (7 years)
BCBS/PAI
Education
Southern Wesleyan University- AGS, Columbia, SC
Bachelor Degree/ Business Administration- Completed on August 02, 2010 with a GPA- 3.0
Associate Degree with GPA -3.28
Contact this candidate