Operations Specialist
Resume:
JIM PICARELLA
Massapequa Park, NY 11762
Phone 516-***-**** / Mobile 516-***-****
E-mail ********@*****.***
SUMMARY
Operations Manager with extensive experience in planning, budgeting, staffing and P&L responsibilities. Strengths include people management, leadership development and process improvements. Proven track record in leading and developing strong and diverse teams by providing support, making expectations clear and coaching team members to achieve business objectives. Successfully mentored 13 staff members for promotion into supervisory and management positions. Management skills include analyzing and solving problems, developing processes, and implementing procedures that eliminate errors and reduce costs. Experienced change agent in difficult or sensitive situations. Experience working for the premier package express company in the transportation industry, as well as world-class Investment Firms. CORE COMPETENCIES
• Administrative Support • Policy/Procedure Development • Client Relations
• Personnel Management • Vendor Management • Quality Control/Compliance
• Group Training/Orientation • Financial Reporting • Problem Resolution PROFESSIONAL EXPERIENCE
ISS FACILITY SERVICES, INC., New York, NY 2013 – 2016 Senior Site Manager Mail & Distribution Services
Barclays Capital
Managed over 50 Mail Services employees across four client sites in New York and New Jersey.
Provided exceptional customer service, overall operational efficiency and quality of business services.
Developed operational service level agreements to monitor daily performance and ensure staff productivity.
Created and analyzed weekly, monthly and quarterly volume reports to ensure optimum allocation of resources.
Trained and mentored Mailroom Managers.
CAMBRIDGE CORPORATE SERVICES, New York, NY 2002 - 2013 Senior Site Manager Mail & Distribution Services
AllianceBernstein 2009 - 2013
Responsible for managing business functions contracted by AllianceBernstein at three client sites.
Managed status reports, productivity reports and other source documents to ensure optimal staff performance.
Conducted regularly scheduled “team huddles” to communicate corporate policies and service goals.
Recruited, selected, trained and developed staff.
Addressed performance issues and implemented corrective actions as necessary in a timely manner and in accordance with supplier company policy.
Mentored Special Projects Coordinator, who was promoted to Records Retention Manager. Mentored Mailroom Supervisor, who was promoted to Special Projects Coordinator. Strategic Planning Manager
Morgan Stanley 2007-2009
Initiated and led strategic projects in conjunction with on-site client management.
Developed working knowledge of all operational functions at 12 client locations.
Conducted complete operational audit process to verify compliance with all procedures and SEC guidelines.
Generated critical reports and developed action plans when required.
Worked with Contractor account management to ensure compliance with all contractual requirements.
Maintained staffing levels, performance levels and cost control in a large multi-facility environment, (12 locations, 150+ employees).
Managed support vendors.
Developed aggressive attainable quarterly Risk and Reward goals.
Worked with IT specialist to ensure all technology is utilized to full capacity.
Developed Project Plan and timeline for installation of high speed automated Mail Sorter.
Oversaw the reconfiguration of existing on-site Mail Hub.
Developed and conducted New Hire Orientation Program.
Coordinated internal and external messenger activity Manager, Messenger Center Operations
Goldman Sachs & Company Facilities 2002-2007
Managed internal and external movement of critical and time sensitive documents and packages.
Recruited, trained and developed internal and external messenger staff, Customer Service Representatives, Supervisors and Dispatchers.
Researched and negotiated contracted rates with outside trucking and foot messenger vendors for the movement of high volume shipments to and from Divisional Client Conferences.
Worked collaboratively with Goldman Sachs Events Management and Training Conference Center teams for the movement of training materials and other items between the GS Campus and off-site training locations.
Coordinated pickup and delivery of items for Goldman Sachs Charitable Services events including annual Dress for Success Suit drive and Winter Wishes Holiday toy drive.
85 Broad Street Fire Warden; received annual training in Fire Safety, Building Evacuation and Shelter-in-Place Drills. GOLDMAN, SACHS & COMPANY, New York, NY 2000-2002
Section Manager - Reception Services
Managed over 50 Reception Services Representatives throughout 7 downtown New York City sites.
Served as liaison with contracted vendors for recruitment of all Reception Services personnel, including staffing for Divisional Floors, Training & Conference Centers, and Lobby Visitor Desks.
Interviewed, hired and trained staff; administered performance evaluations.
Reorganized Reception Services Department during major reduction in staff; assisted internal clients and employees throughout the transition.
Served on the Corporate Services Vendor Certification committee; evaluated vendors using Goldman Sachs’ prestigious 5-Star Vendor Certification process.
Received Corporate Services Above and Beyond Award for two consecutive years. FEDERAL EXPRESS CORP., New York, NY 1983-2000
Manager Reload Operations (1998-2000) Manager Station Operations (1985-1989)
Manager Station Operations (1993-1998) Courier Non-Driver (1983-1985)
Manager Field Sort Operations East (1989-1993)
EDUCATION
62 credits earned towards a Bachelor of Arts degree in Business Administration Marist College, Poughkeepsie, NY / Nassau Community College, Garden City, NY / Dowling College, Oakdale, NY PROFESSIONAL DEVELOPMENT
Advanced Core Skills / Advanced Client Services / Person-to-Person: Diversity in the Workplace / Advanced Interviewing Skills / Vendor Management / Managing Conflict / Total Quality Management: The Quality Advantage / Time Management / Effective Performance Appraisals / Sexual Harassment / AIDS in the Workplace / Workforce 2000 Glass Ceiling.
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