Manager Sales

PAU L S T E P H E N S

P H O N E : ( * * * ) * * * - 8 6 8 5 • E - M A I L : PAU L J S T E P H E N S 7 3 @ YA H O O . C O M

PROFESSIONAL SUMMARY

Successful manager in the restaurant industry for 8 years as well as a successful manager in the car rental industry for 7 years. My job focus encompassed furthering the business growth by developing and implementing innovative programs, recruiting, training, and motivating talented and successful employees.

PROFESSIONAL OBJECTIVE

Seeking employment in a new and exciting feld where I can continue to learn and grow in a customer service driven environment while further developing my managerial skills.

PROFESSIONAL EXPERIENCE Kona Grill Restaurant Tampa, Fl

April 2013 – Present

Enterprise Rental Cars Tampa, Fl

November 2006 – January 2013

Stool Pigeons(Manana LLC) Atlanta, GA

June 2005 – December 2005

Front of The House Manager Responsibilities include:

Succesfull completion of Kona Grill MDP which included average test scores of 95%, and successful implimentaion of a Grass roots marketing campaign within our community which helped increase our Happy Hour business. Interviewing, hiring and setting up training schedules for all Front of The House Employees. Also responsible for Server and Host schedules as well as liquor, beer, and wine inventory and ordering. Daily responsibilities include establishing a positive working environment for the staf and a welcoming enjoyable experience for our guests

Management Assistant

Responsibilities include: Completing daily customer and service call backs for the branch. Assisting in overall income for the branch by maintaining feet occupancy, sales of ancillary products, and weekly sales and marketing. Management Trainee accomplishments include: Searching for and landing 5 Corporate Accounts.

Raising and maintaing personal ancillary sales to an

average of 60% of total contracts written per month.

Instrumental in raising the branches monthly ESQI from and average of 85 total points to an average of 93 total points, including an Enterprise National High of 99 points.

Successfully completing all 5 modules training sessions and

scoring an average of 95% on all tests.

Being recognized as the areas top employee for customer

service 2 months in a row.

Winner of various Branch accommodations including highest ancillary sales for the month, and most income generated by Sales Other.

General Manager

Responsibilities include: creating the budget for daily business expenses including: Cost of Goods, Labor, marketing, etc. Successfully maintaining and meeting P&L goals as well as overseeing all staf decisions. Also responsible for the growth of sales by establishing promotions and grass roots advertising. Managerial achievements include:

Transformation of the establishment to an upscale sports bar, increasing sales since August by an average of

Pacif c & Vine(Manana LLC) Marietta, GA

August 2003 –June 2005

Pacifc & Vine (Manana LLC) Charlotte, NC

April 2002 –August 2003

Pacifc & Vine (Manana LLC) Marietta, GA

August 1999 – April 2002

Additional Industry Experience 1993 - 2010

Community Service

$50,000.00 per month. This was accomplished by establishing a new clientele of sports fans, introducing changes in the menu, and redecorating.

Implemented a new inventory and ordering system thereby

reducing alcohol related costs by an average of 3%.

Reduction of labor cost by 2% and overtime labor by 50%.

Reduction of discounts by 8%. Achieved by eliminating unnecessary promotions and give aways.

General Manager

Responsibilities included: establishing and attaining budget / P&L goals, overseeing all staf related decisions, coordination of all banquet related activities, and interacting with state and local governments regarding licensing issues. Achievements include:

Reduction of food cost by 2% and alcohol related costs by 10%. Accomplished by streamlining inventory, creating features and specials that better utilized existing inventories.

Maintained over a 90% employee retention rate

Reduced operating supplies from $2,000 / month to $1,200 / month.

Assistant General Manager

Transferred to Charlotte location and promoted to Assistant General Manager. Responsibilities included those as Front of House Manager, as well as additional responsibilities, including setting-up DSR’s and managing the P&L.

Front of House Manager

Responsibilities included hiring, training and scheduling of all servers, bussers and hostesses. Also responsible for liquor, beer and wine inventory.

Held various roles with industry-leading organizations, including most recently Stone Wood Grille, Houlihans, Bennigans and Tia’s Tex Mex, as well as single-unit establishments.

Roles included Server (Most recently at Stone Wood Grille in New Tampa between March 2009 – February 2010), Host, Line Chef, and Bartender.

Held formal training roles, including Head Trainer for Houlihans, and Corporate Trainer for Tia’s Tex Mex.

Big Brother; Big Brother, Big Sisters

6th-Grade Youth Leader, North Point Community Church

Hands on Tampa Volunteer

Contact this candidate