Management Technical Support

CALVIN K. PETERSON

** ***** ****** ********, ** *7008 551-***-**** *********@*******.***

Summary of Career

Dynamic administrative professional with extensive knowledge of operations management and technical support. Notable track record for streamlining processes, resources, and personnel to increase productivity through application of technical proficiency. Demonstrates excellent capacity in expediting efficient financial management, as well as interacting with key stakeholders to maximize positive results in business operations. Well-versed in all aspects of facilities management including scheduling of cleaning and repairs, facilitating renovation and waste reduction improvements, conducting safety inspections, and overseeing upkeep of equipment and supplies. Proficient in a wide array of business productivity and enterprise solutions.

Areas of Expertise

Operations Management

Data Entry and Analysis

Account Management

Hardware Maintenance

Client Services

Staff Training

File Management

Budget Management

Technical Support

Inventory Management

Corporate Liaison

Office Administration

Performance Evaluation

Financial Management

Staff Supervision

Key Skills Assessment

Organizational Management – Coordinate multiple functions, and resources within an office for a more productive business operation.

Facilities Management – Direct all services and processes necessary for ensuring the most suitable working environment for organizational staff and activities.

Client Services – Ensure compliance with policies and guidelines pertinent to client satisfaction with quality of products and services.

Professional Experience

DELOITTE & TOUCHE New York City, NY

Supervisor, Office Services March, 2001 – Present

Currently direct all aspects of day-to-day operations which include providing local mail services for three locations and more than 5,000 employees.

KEY ACHIEVEMENTS:

Repeatedly earned distinction for exceptional performance and positive results in supervising the activities of workers engaged in mail and package pickup and deliveries, and overseeing the accuracy of data entry of all traceable package using a computerized tracking system.

Improved the performance of team members through thorough supervision and strategic scheduling of daily work assignments and work hour.

Successfully expedited communication between upper level management and general personnel, as well as with all appropriate vendors for various services.

Ensured adequate staffing through extensive monitoring and coordination of daily attendance and PTO.

Played a key role in budget planning, monitoring of monthly financial statements, and overseeing the payment of all invoices in the department.

Successfully conducted and maintained an effective cross-training program for staff.

Successfully established and maintained mutually beneficial business relationships with various New York Post Office and industry leaders.

Commended for effectively coordinating and working with messengers and courier companies, and supervising an in-house supply center and procurement of product.

KPMG New York City, NY

Floor Coordinator – Hoteling Services July, 2000 – March, 2001

Responsible for coordinating with customers and hotel department heads to plan function details such as space requirements, publicity, time schedule, food service, and decorations. Provided assistance in setting-up network hub connections and printer configurations for office and conference rooms. Replenished all office supplies kept an excel spreadsheet log of all file cabinets and keys assigned to partners, managers, and staff. Managed the set-up and configuration of audio-visual equipment for meetings and training. Accepted and reviewed files being returned to records center for proper completions.

DELOITTE & TOUCHE LLP New York City, NY

PC Support Receiving Clerk June, 1999 – December, 1999

Responsible for comparing invoices against purchase orders and shipping and receiving documents to verify receipt of items ordered. Coordinated with vendors and buyers regarding errors such as partial and duplicate shipments, substitutions, and incorrect prices. Maintained files of returnable items received from or returned to vendors.

KEY ACHIEVEMENTS:

Commended for excellent work in maintaining the company’s tri-state inventory of all computer equipment.

Successfully maintained on hand inventory of parts through regular interface and correspondence with personnel in-charge of all other tri-state offices.

Education & Training

Liberal Arts, Jersey City University, Jersey City, NJ

A+ Certification – Computer Technical Support, US PC Tech Learning Center, Jersey City, NJ

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