Service Representative Human Resources

Amanda K. Collins, PHR, SHRM-CP

**** ********* *** #** * h i c a g o, I l l i n o i s 6 0 6 31 ****************@*****.*** 773 - 891 - 7152 PROFESSIONAL HISTORY AND ACCOMPLISHMENTS

Oracle (formerly Textura Corporation) 2012 – Present Talent Acquisition Manager (May 2015 – Present)

Managed and executed the full cycle recruiting process for the operations team ensuring positive candidate experience

(sourcing, phone screens, facilitating onsite interviews, offer negotiation)

Responsible for department budget and negotiation of all recruiting-related expenses and agreements, decreased department costs by 32%

Served as an expert on employment and recruiting practices by building strong relationships with each business unit and hiring manager in the organization

Developed a recruitment strategy including compliance based interview training and development of interview guides for the operations team; exceed 2015 hiring plan

Collaborated with hiring managers and internal resources to understand open positions and identify future talent needs and proactively recruiting and sourcing

Used social media, job boards and internet to source candidates for openings while working closely with the digital marketing team creating brand awareness

Lead campus recruiting efforts and improved marketing initiatives to increase Textura’s visibility on campus

Launched and oversaw entire organization’s referral bonus program resulting in an increase in employee referrals and engagement of all employees for continual search for talent

Initiated internal job opening policy, assisting with internal talent movement and coaching staff on best practices and processes

Employee Human Resources Manager (July 2014 – May 2015)

Managed all onboarding and new hire orientation processes for the entire organization

Responsible for all employee terminations including preparing documentation, execution of exit interview and identifying key metrics and trends of turnover

Served as the main contact and liaison for internal and external clients for support in areas of employee relations, benefits, employee engagement, performance management, and training and development

Planned and executed employee internship program for over 30 students and wellness program for 500+ employees in all offices

Partnered with entire organization to deliver annual performance reviews and conduct annual benefit open enrollment

Involved in implementation of new human capital management system and successfully trained all employees Human Resources Coordinator (August 2012 – July 2014)

Administered all new hire documentation including creation of offer letters

Coordinated pre-hire communication, onboarding, and presented new hire orientation

Responded to basic employee inquiries and resolved timely

Greeted and answered phone in the central reception area to determine client and guests needs

Managed all office supplies and assisted with all facility vendors Key Accomplishments

Joined the organization when it was a private start-up, I was a key player through two acquisitions, an IPO, and a human capital management system implementation. The organization grew tremendously, recognized as No. 2 on Crain’s Chicago Business “Fast Fifty” list and I successfully implemented new processes, procedures and initiatives to accommodate the growth. BMO Financial Group, Harris Bank 2009 – 2012

Senior Service Representative (July 2011 – August 2012)

Assigned to Loan Booking Unit, specifically booking and escrowing first mortgages

Accountable for accurate work with minimal error

Responsible for reviewing and recognizing any issues or errors and then preparing necessary solutions and feedback

Took on additional functions in the department, booking and escrowing FHA loans Service Representative III (February 2009 – July 2011)

Assigned to the Check Adjustments Unit, specifically International Collections

Responsible for accurate and timely daily task completed before deadlines

Assisted with developing documentation/training material for process improvement, train staff on material implemented Amanda K. Collins, PHR, SHRM-CP

6864 Northwest Hwy #3B C h i c a g o, I l l i n o i s 6 0 6 31 ****************@*****.*** 773 - 891 - 7152

Identified potential risk situations and escalate to management

Contributed to customer satisfaction by ensuring service quality in processing transactions Pepsi Americas, Inc. 2005 – 2007

Seasonal Intern (Student Intern)

Assigned to vending department, maintain daily task with positive outcomes

Assisted managers with various projects, completing in a timely manner

Prepared proposals and memos

Organized equipment inventory and budgeting

SKILLS

Proficient with Microsoft Office, Excel, Power Point, Access, Publisher and Word Experience with Ultimate Software, ADP, iCIMS, Diligent – mastered each system during IPO/SOX compliance E D U C A T I O N & CERTIFICATIONS

Illinois State University - Bloomington, IL

Bachelors of Art, Business Administration & Management, December 2008 HR Certification Institute

Professional in Human Resources Certification (PHR), December 2014 Society for Human Resource Management

SHRM-CP, January 2015

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