Customer Service Manager

EMILY JORDAN

** ***** ********* ***** ** Calgary, AB T3E 1L3 *************@*****.*** 1-587-***-****

OBJECTIVE

To obtain employment that will allow me to utilize the skills I’ve gained over the past

years and that will promote growth, stability and opportunity for advancement.

SKILLS & ABILITIES

Works well on a team and on my own. Able to work effectively under pressure. Adept at learning new skills quickly. Excellent customer service, Reliable.

Knowledge of Microsoft Word & Excel

EXPERIENCE

DISPATCH- GARDEWINE

MARCH 2016 - JULY 2016

Communicate as needed with both customers and drivers Efficiently dispatch equipment and drivers Verify that all deliveries and pickups are completed in a timely fashion Prepare and file dispatch reports on a daily basis and as otherwise required Cooperate with all customers to maintain a high level of customer service Rate trip reports and complete payroll administration Track, report and update on all drivers moving in both the line haul and city schedules Coordinate maintenance requirements with Operations Manager Train new and existing drivers on required procedures Perform all other duties as assigned and required

DISPATCH- KAZDEC TRUCKING LIMITIED

AUGUST 2013 - MAY 2014

Communicate with employees to appropriate assignments while ensuring the timely and cost-effective deployment of crews to meet operational requirements

BILLING- RPM MOTOR FREIGHT

MAY 2010 -JULY 2011

Overseeing of accounts, billing companies for transportation of product.

WHAREHOUSE ORDER PICKER-ADECCO

APRIL 2008- MARCH 2010

Receive, supplies and materials; Identify, label and catalogue items received;

Process incoming requisitions; Prepare requisition orders to replenish parts and

supplies

EDUCATION

CAREERS IN TRANSITION, EDMONTON

HIGH SCHOOL EQUIVILANCY

Graduated august 2013 with 650/800

REEVES COLLEGE, CALGARY

OFFICE ADMINISTRATION

Graduate November, 2015

REFERENCES

Available upon request

Contact this candidate