Sales Customer Service

Overview

Hard working self-motivated results-oriented young professional seeking a position where my interpersonal, analytical, and managerial skills will be fully utilized to enhance a company’s productivity, efficiency, and overall success. Recognized for my excellent ability to manage and empower associates. Quick learner and creative critical thinker with brilliant ability and desire to problem solve.

Professional Experience

SALES MANAGER ALTR-B RECYCLING OCTOBER 2014 – PRESENT

Maintains sales volume and selling price by keeping current with supply and demand, economic indicators, and competitors. Establishes sales objectives and develops weekly sale quotas while empowering sales staff to maintain these standards.

Responsibilities include: testing, packaging, and cleaning various electronic, networking, and medical equipment; shipping coordination; responding to customer enquiries.

FLOOR SUPERVISOR THE HOUSTON ZOO DECEMBER 2013 – SEPTEMBER 2014

Managed retail staff, including cashiers and people working on the floor. Resolved customer complaints in a timely and satisfactory manner. Ensured that associated provided exceptional customer service. Earned promotion within 6 months of hire due to exceptional managerial skills.

Responsibilities include: managing payroll, cash management, new hire training, updating ledgers, maintaining the sales floor, and leading associates.

SALES TECHNICIAN LABBSURPLUS INC. MAY 2012 – NOVEMBER 2013

Listed medical and laboratory equipment for sale and have in-depth technical knowledge about the products and their workings. Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand. Checked, audited and counted inventory, sells and repairs equipment.

Responsibilities include: managing inventory, orders, and shipping/receiving coordination; testing, cleaning, and repairing equipment (rewiring, replacing computer boards and switches, installing upgraded parts, etc.); maintaining customer satisfaction.

SERVER/CASHIER TEXAS TECH UNIVERSITY HOSPITALITY SERVICES AUGUST 2007 – JUNE 2009

Responsibilities included, but were not limited to, serving food to students, restocking inventory, working the cash register, and maintaining a clean work environment.

Education

HOUSTON COMMUNITY COLLEGE, JANUARY 2010 – MAY 2012

Major: Mathematics

Minor: Liberal Arts

GPA: 3.6

Hours Completed: 45

HOURS COMPLETED: 45TEXAS TECH UNIVERSITY, AUGUST 2006 – MAY 2009

Major: Civil Engineering and Mathematics double major

GPA: 3.2

Hours Completed: 60

Skills & Abilities

Exceptionally proficient with computer hardware and Microsoft Office, intricate knowledge and ability to handle heavy machinery, brilliant problem solver with an analytic mind, 2+ years of professional management experience

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