Customer Service Sales
Resume:
SABRINA DE LA CORDOVA
Alexandria, VA 22310
******************@*****.*********:**************@*****.***
mailto:**************@*****.***
My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s reputation and productivity.
EDUCATION
Certified Professional Coder (ICD-9 & ICD-10)
Certified Professional Biller (ICD-9 & ICD-10)
George Mason University, Fairfax, VA
B.A., Business Administration (2012 to 2014)
Northern Virginia Community College - Manassas Campus, Manassas, VA
Associate's Degree, General Education (2008 to 2011)
SKILLS
-Hardworking, dedicated, motivated, responsible, respectful, honest, trustworthy, and punctual
-Detail oriented and well organized
-A team player; ability to maintain effective working relationships with all levels of management
-A planner; ability to coordinate effectively across multiple departments
-Good problem solving and analytical skills
-Excellent verbal and written communication skills
-Proficient in English (reading, writing, speaking), Farsi/Dari (speaking)
-Proficient in Microsoft applications (Excel, Word, Powerpoint, and Access)
EXPERIENCE
MD Consultants
Silver Spring, Maryland
June 2014 to Present
MD Consultants is a leading Maryland-based Healthcare Solutions company.
Medical Consultant and Marketer
●Conduct patient pre-authorization.
●Create marketing materials for new clinics.
●Market new clinics in local newspapers, magazines, online, and on social media.
●Assign appropriate CPT-4 or APC codes.
●Contact for insurance verification.
●Assign appropriate ICD-9 or ICD-10 codes.
●Contact for appointment confirmation.
●Provide excellent customer service.
●Create weekly scheduling reports to physicians – report of all patients that scheduled, rescheduled, cancelled, and follow-up appointments.
●Assist in opening new medical offices.
●Assign appropriate HCPCS codes.
●Compile and submit high volumes of patient medical charts.
●Ensure document and code accuracy for all submitted billing statements.
●Maintain and update required billing information paperwork.
●Review bills for any issues or discrepancies.
●Provide front-desk clerical assistance.
●Answer and direct phone calls.
●Schedule and reschedule appointments and follow-ups.
Cityline Partners, LLC
McLean, Virginia
October 2014 to August 2015
Cityline Partners, LLC is a subsidiary of DLJ Real Estate Capital Partners who own, manage and develop properties throughout the D.C. Metropolitan Region.
Office Manager
●Organize and coordinate company and company-sponsored events.
●Provide exceptional customer service.
●Schedule appointments and meetings.
●Produce and distribute correspondence memos, letters, faxes, and forms.
●Create marketing materials for new projects.
●Run permits and collect appropriate materials for the project development.
●Coordinate for events, meetings, publications, and community projects.
●Solely responsible for the marketing department.
●Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventory, and evaluating new equipment and techniques.
●Assist in budget and expense management.
●Make travel arrangements.
●Assist in preparation of regularly scheduled reports.
●Coordinate office equipment maintenance.
●Prioritize and execute tasks in high-pressure situations.
Sun Design Remodeling
Burke Center and McLean, Virginia
August 2012 to August 2014
Sun Design is an award winning 25+-year home remodeling company offering custom design and remodeling services in Northern Virginia.
Director of First Impressions
●Oversee the sales and design team and works closely with the production team.
●Work with prospective clients to understand their needs and desires and, in turn, educate them on what Sun Design does and how it operates.
●Responsible for making sure that all clients are welcomed and all their needs are met.
●Maintain quality control to ensure that expectations are met per the initial consultation.
●Provide further service to clients by handling all warranty calls to ensure proper resolution.
●Manage weekly sales and design meetings, and ensures that all deadlines are met.
●Create monthly projections.
●Provide exceptional customer service.
●Assist in creating marketing materials.
●Coordinate and work at company lead-generation events.
●Conduct sales and design meetings and training.
●Coordinate company events and meetings.
AWARDS/ACCOMPLISHMENTS
Growth of Individual Award Sun Design Remodeling
Target Champion Sun Design Remodeling
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