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Customer Service Sales

Location:
Alexandria, VA
Posted:
August 09, 2016

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Resume:

SABRINA DE LA CORDOVA

**** ********** **** ******

Alexandria, VA 22310

571-***-****

acv3g2@r.postjobfree.com:acv3g2@r.postjobfree.com

mailto:acv3g2@r.postjobfree.com

My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s reputation and productivity.

EDUCATION

Certified Professional Coder (ICD-9 & ICD-10)

Certified Professional Biller (ICD-9 & ICD-10)

George Mason University, Fairfax, VA

B.A., Business Administration (2012 to 2014)

Northern Virginia Community College - Manassas Campus, Manassas, VA

Associate's Degree, General Education (2008 to 2011)

SKILLS

-Hardworking, dedicated, motivated, responsible, respectful, honest, trustworthy, and punctual

-Detail oriented and well organized

-A team player; ability to maintain effective working relationships with all levels of management

-A planner; ability to coordinate effectively across multiple departments

-Good problem solving and analytical skills

-Excellent verbal and written communication skills

-Proficient in English (reading, writing, speaking), Farsi/Dari (speaking)

-Proficient in Microsoft applications (Excel, Word, Powerpoint, and Access)

EXPERIENCE

MD Consultants

Silver Spring, Maryland

June 2014 to Present

MD Consultants is a leading Maryland-based Healthcare Solutions company.

Medical Consultant and Marketer

●Conduct patient pre-authorization.

●Create marketing materials for new clinics.

●Market new clinics in local newspapers, magazines, online, and on social media.

●Assign appropriate CPT-4 or APC codes.

●Contact for insurance verification.

●Assign appropriate ICD-9 or ICD-10 codes.

●Contact for appointment confirmation.

●Provide excellent customer service.

●Create weekly scheduling reports to physicians – report of all patients that scheduled, rescheduled, cancelled, and follow-up appointments.

●Assist in opening new medical offices.

●Assign appropriate HCPCS codes.

●Compile and submit high volumes of patient medical charts.

●Ensure document and code accuracy for all submitted billing statements.

●Maintain and update required billing information paperwork.

●Review bills for any issues or discrepancies.

●Provide front-desk clerical assistance.

●Answer and direct phone calls.

●Schedule and reschedule appointments and follow-ups.

Cityline Partners, LLC

McLean, Virginia

October 2014 to August 2015

Cityline Partners, LLC is a subsidiary of DLJ Real Estate Capital Partners who own, manage and develop properties throughout the D.C. Metropolitan Region.

Office Manager

●Organize and coordinate company and company-sponsored events.

●Provide exceptional customer service.

●Schedule appointments and meetings.

●Produce and distribute correspondence memos, letters, faxes, and forms.

●Create marketing materials for new projects.

●Run permits and collect appropriate materials for the project development.

●Coordinate for events, meetings, publications, and community projects.

●Solely responsible for the marketing department.

●Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventory, and evaluating new equipment and techniques.

●Assist in budget and expense management.

●Make travel arrangements.

●Assist in preparation of regularly scheduled reports.

●Coordinate office equipment maintenance.

●Prioritize and execute tasks in high-pressure situations.

Sun Design Remodeling

Burke Center and McLean, Virginia

August 2012 to August 2014

Sun Design is an award winning 25+-year home remodeling company offering custom design and remodeling services in Northern Virginia.

Director of First Impressions

●Oversee the sales and design team and works closely with the production team.

●Work with prospective clients to understand their needs and desires and, in turn, educate them on what Sun Design does and how it operates.

●Responsible for making sure that all clients are welcomed and all their needs are met.

●Maintain quality control to ensure that expectations are met per the initial consultation.

●Provide further service to clients by handling all warranty calls to ensure proper resolution.

●Manage weekly sales and design meetings, and ensures that all deadlines are met.

●Create monthly projections.

●Provide exceptional customer service.

●Assist in creating marketing materials.

●Coordinate and work at company lead-generation events.

●Conduct sales and design meetings and training.

●Coordinate company events and meetings.

AWARDS/ACCOMPLISHMENTS

Growth of Individual Award Sun Design Remodeling

Target Champion Sun Design Remodeling



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