Customer Service Manager
Resume:
CURRICULUM VITAE
House **, Road C Progressive Estate, Mowowkekere off Ijede Rd. Ikorodu, Lagos State
Phone: 0803O722886, 080*********, e-mail: ***************@*****.***
OGUNSANMI MORUFU HASSAN
DATE OF BIRTH JULY 4TH 1976
STATE OF ORIGIN LAGOS STATE
LOCAL GOVERNMENT AREA IKORODU
MARITAL STATUS MARRIED
SEX MALE
OBJECTIVE
To be one of the most outstanding in my field by contributing my acquired skills and knowledge to the development of the organization by improving customer satisfaction, expand customer base and enhance sales support team and also improving myself on the job.
EDUCATION
* Quality Service Institute, Minnesota USA (Stronix Consult)
* University of Ilorin, Kwara State, Nigeria
* Kwara State College of Education
United High School, Ikorodu
QUALIFICATION
* CCSA (Certified Customer Service Associate) 2009
* B.Sc (Hons), Sociology 2001
* Diploma in Computer Science 1999
* Senior Secondary School Certificate 1995
WORKING EXPERIENCE
Aug. 2014 – Till date Seamless Express Services Limited
Job Title: Assistant Customer Relation Manager
Responsibilities:
Assist Manager in planning and executing customer service functions.
Plan, coordinate and assign daily workload to customer service team
Supervise team in providing excellent and outstanding services to customers.
Assist in resolving employee concerns and developing customer focused environment.
Organize job training to team to meet departmental objectives.
Ensure that the team follows company policies and procedures
Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.
Resolve escalated and complex customer issues on-time.
Provide back-up assistance to team members when needed.
Deliver world class services to ensure customer satisfaction.
Anticipate customer needs and deliver timely response to meet their expectations.
Identify and resolve problems that affect customer service quality and efficiency.
Recommend best practices to meet service level agreements and improve customer satisfaction.
Handle high volumes of customer calls and should work well under pressure.
August 2005 – Aug..2014 Associated Bus Company Plc
Job Title: Senior Customer Service and Marketing Officer
Responsibilities:
Ensure customer inquiries and concerns are address promptly and professionally
Organize job training to team both in Nigeria and Ghana to meet departmental objectives.
Handle high volumes of customer calls and work well under pressure.
Deliver world class services to ensure customer satisfaction.
Ensure quality service at all time
Reporting on monthly bases to Head Corporate Service & Marketing Manager
Marketing of advert placement on Reindeer Magazine (on- board Magazine)
Editor of reindeer Magazine
Handle Reservation and Booking
Achievement:
Introduction of call centre to the company.
May 2005 - July 2005 Courier Masters International, Lagos.
Job Title: Sales & Marketing Executive
Responsibilities:
Head of a branch
Canvassing for prospecting client & servicing the old.
Marketing Company's product & introduction of new.
Promote company's bonanza/ promotion.
Achievement:Increase annual target with 1.3million Naira
March 2003 – May 2005 Sunfaith Creation
Client Service Executive
(Printing & Packaging Company)
Marketing of prospective customer and maintaining of customers accounnt
January 2002(NYSC) Baptist High School, Guyuk, Adamawa
Job Title: Tutor/ Corper Liaison Officer
RESEARCH PUBLICATION
* Automation of Library Information System
* Religious differences & attitude towards implementation of Sharia
* Impact of personal selling on industrial product
PROFILES
Hardworking, dedicated and result oriented with excellent communication skill. A team player that can work without supervision. Self assured, alert, focused, resourceful and logical.
TRAINING/SEMINAR
Customer Satisfaction and Bonding Tech. Prosell Marketing Consulting 2006
Electronic Ticketing ABC Transport Plc October 2006
Customer Relations Enhancement Workshop ABC Transport Plc April 2007
Career on Communication & Information Tech. Michael Craig Nig. Ltd April 2007
360 the measure of a leader
REFREES
Dr. Noah Yusuff
Department of Sociology,
University of Ilorin,
Kwara State.
Mr. Ologunja Solomon
General Manager (HR),
ABC Transport Plc.,
Owerri, Imo State.
Contact this candidate